3078748 - Question on broken Pathfinder Battles figure

[davrion]

In my Reign of Winter case [order 3078748], I had one figure that was defective. I've had the odd mini in the past that has had something broken that I could just glue on and it would be OK. In this case, the figure is missing an arm altogether. It wasn't in the bubble wrap containing the figure or in the carton, and it's unfortunately the arm that holds the ax.

Do I return this to you, or does it go to WizKids as a defect?

Greta

[Sharaya]

Please email us ([e-mail]) a picture of the broken miniature that we can pass along to quality control, and we can look into this further.

Please note that we still have a lot of emails to get through, so it may take a few days before you hear back from us. Sorry for any inconvenience.

Thanks!
Sharaya

[davrion]

Sharaya wrote:

Please email us ([e-mail]) a picture of the broken miniature that we can pass along to quality control, and we can look into this further.

Please note that we still have a lot of emails to get through, so it may take a few days before you hear back from us. Sorry for any inconvenience.

Thanks!
Sharaya

Just pinging back. I had emailed the picture on the 17th to Customer Service.

[Sharaya]

Thanks for the ping! Sorry we didn't get back to you sooner! Our inbox is still being flooded, and your response got drowned by a wave.

I have responded to your email.

Thanks!
Sharaya