August 2014 New Release Shipment thread


Customer Service

1 to 50 of 443 << first < prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | next > last >>
Paizo Employee Customer Service Dire Care Bear Manager

Edit (June 24th, 2015): Looks like we included the link for this post in our 2015 GenCon subscription mailing instead of the correct, 2015 thread which can be found here: http://paizo.com/threads/rzs2sd5m?July-2015-New-Release-Shipping-Gen-Con. We apologize for the confusion.

I'm starting the August New Release thread early to help offset the fact that the My Subscriptions page is having issues and also because August is a big month!

  • Early Order Spawning and Release Dates
    Since the release date for our Paizo products is on Thursday of Gen Con, August 14th, which is much earlier in the month than we usually release, the authorization date/order spawning is estimated at July 31st August 4th.
  • Gen Con Subscription Pick Up
    Sometime Soon™ we will be sending out the email for Gen Con subscription pick up to subscribers. You'll be able to go to your My Subscription page and choose to pick up your subscriptions (all or nothing) at Gen Con. You will be charged Indiana state sales tax but not shipping. If you select to pick it up, but then do not, we refund the sales tax and charge shipping and process those orders once we get back. Depending on how things go, it may take 1-2 weeks after the show to send out any orders that were not picked up.
    We are not able to offer pick up for non-subscription and sidecarted items. Anything in your sidecart will wait until the *next* subscription shipment.
  • New Base Set for Adventure Card Game
    Please note: The Adventure Card Game is switching from Rise of the Runelords to Skull & Shackles and begins with the Skull & Shackles Base Set. If you need to cancel before this new base set ships, please let us know as soon as possible! I know for some international customers, shipping and/or customs on an item the size of the Base Set is prohibitively expensive. If you need a rough estimate for shipping, add an ACG base set and an Add On deck to your shopping cart and see what the shipping is.

Paizo New Releases in August (Estimates)

  • Products
    Adventure Path #85: Fires of Creation (Iron Gods 1 of 6)
    RPG: Advanced Class Guide
    Campaign Setting: Technology Guide
    Player Companion: People of the Stars
    Tales: Reign of Stars
    Map Pack: Starship Chambers
    Cards: Social Combat
    Adventure Card Game—Skull & Shackles Base Set
    Adventure Card Game—Skull & Shackles Character Add-On Deck

  • Authorization (Order Spawning) Date: July 31st August 4th & 5th
  • Begin Shipping Estimate:August 4th August 6th or 7th
  • End Shipping Estimate: August 22
  • Street Date for Paizo Products:August 14th

↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄


Looking forward to the first Iron Gods AP.

This thread has lost its stickiness, btw.


So subscribers could potentially get the PDFs of these products as early as August 4th?

Dark Archive

Neongelion wrote:
So subscribers could potentially get the PDFs of these products as early as August 4th?

We all hope!!!!


Pathfinder Adventure Path Subscriber
Sara Marie wrote:
Please note: The Adventure Card Game is switching from Rise of the Runelords to Skull & Shackles and begins with the Skull & Shackles Base Set. If you need to cancel before this new base set ships, please let us know as soon as possible! I know for some international customers, shipping and/or customs on an item the size of the Base Set is prohibitively expensive. If you need a rough estimate for shipping, add an ACG base set and an Add On deck to your shopping cart and see what the shipping is.

If we want to resubscribe to the Adventure Card Game line and start the subscription with the Skull & Shackles Character Add-On Deck, what is the better option?

Scarab Sages

Adventure Path Charter Subscriber; Pathfinder Adventure, Maps, Starfinder Adventure Path, Starfinder Maps Subscriber
Neongelion wrote:
So subscribers could potentially get the PDFs of these products as early as August 4th?

Or as late as the 22nd?

Owner - House of Books and Games LLC

sanwah68 wrote:
Neongelion wrote:
So subscribers could potentially get the PDFs of these products as early as August 4th?
Or as late as the 22nd?

Last year the auth date was Thursday 8/9; I didn't actually get the ship notice until Monday 8/19. Here's to hoping it's a bit earlier this time :)

Liberty's Edge

gbonehead wrote:
sanwah68 wrote:
Neongelion wrote:
So subscribers could potentially get the PDFs of these products as early as August 4th?
Or as late as the 22nd?
Last year the auth date was Thursday 8/9; I didn't actually get the ship notice until Monday 8/19. Here's to hoping it's a bit earlier this time :)

Good luck.


Next month is GenCon right? Try not to get your hopes up too much, GenCon puts a huge strain on the Paizo team, and shipments often get hit with big delays for that month (if I recall correctly, last year I didn't get my subscription PDFs/shipping notice until around a week after the books had been publicly released). Which is entirely understandable, so even though it's frustrating, please cut Paizo some slack over it.

Paizo Employee Customer Service Dire Care Bear Manager

Testing subscription pick up process for Gen Con and hope to have it ready and live for people to opt into by sometime Tuesday or Wednesday. I apologize that the timeframe for opting in is kind of short this year. We'll send out an email, possibly post a blog and even without the email. as soon as it goes live you can just go straight to your My Subscriptions page where the opt in selection is.

Paizo Employee Customer Service Dire Care Bear Manager

I'm getting this list ready for the email about this that will be going out Soon™ and figured it wouldn't be a terrible idea just to post it here while I work on it.

    Subscription products that may be picked up at Gen Con 2014:
  • Pathfinder Roleplaying Game: Advanced Class Guide (OGL) Hardcover
  • Pathfinder Adventure Path #85: Fires of Creation (Iron Gods 1 of 6)
  • Pathfinder Adventure Card Game—Skull & Shackles Base Set
  • Pathfinder Adventure Card Game—Skull & Shackles Character Add-On Deck
  • Pathfinder Campaign Setting: Technology Guide
  • Pathfinder Player Companion: People of the Stars
  • Pathfinder Tales: Reign of Stars
  • Pathfinder Map Pack: Starship Chambers
  • Pathfinder Cards: Social Combat

We don't have final confirmation on when Comic City of Secrets #4 will be in our warehouse and so it is not listed as part of the Gen Con Subscription Pick up at this time.

Important Dates:
Ability to choose Gen Con Subscription Pick Up Starts: July 22, 5pm PST
Ability to choose Gen Con Subscription Pick Up Ends: Tuesday, July 29th, 2014 2:00 PM Pacific Time

Order spawning and payment method authorization date for August Subscriptions: July 31st, 2014
Estimated date to process orders and settle charges on payment methods for Gen Con Subscription pick up orders: August 4th, 2014

Pick Up Subscriptions at Paizo Booth Begins: Thursday, August 14th, 2014, 10:00 AM Eastern Time
Guaranteed Subscription Pick Up at Paizo Booth Ends: Saturday, August 16th, 2014, 6:00 PM Eastern Time
Subscription Pick Up at Paizo Booth Ends: Sunday, August 18th, 2014 4:00 PM Eastern Time

Paizo Employee Customer Service Dire Care Bear Manager

The ability to select for Gen Con 2014 pick up is now live on your My Subscription page.

When you make the change from default "No, ship normal," to the "yes, opt in to sub pick up at Gen Con," the estimated shipping should go down to $0.00 and the taxes reflect Indianapolis sales tax. The estimated shipping date still says "should ship by August 22" when it should say "pick up at Gen Con 2014." That is a display issue.

I'll hopefully be able to send out the email tonight or tomorrow morning.

Paizo Employee Customer Service Dire Care Bear Manager

Items in your sidecart are not eligible for Gen Con pick up. They will get bumped to your next subscription shipment unless you want to ship them as soon as possible.

Paizo Employee Chief Technical Officer

Sara Marie wrote:

It'll also be your first opportunity to get the Ranzak character for the Pathfinder Adventure Card Game outside of Free RPG Day and PaizoCon. And we should have both the big PACG Adventure Mat and the Skull & Shackles character mats—and the Ranzak mat—for sale too.


Tinkergoth wrote:
Next month is GenCon right? Try not to get your hopes up too much, GenCon puts a huge strain on the Paizo team, and shipments often get hit with big delays for that month (if I recall correctly, last year I didn't get my subscription PDFs/shipping notice until around a week after the books had been publicly released). Which is entirely understandable, so even though it's frustrating, please cut Paizo some slack over it.

Yeah that's very understandable. Gencon is a mighty big thing to prep for. Still, I'm holding out subscribers get the PDFs as early as in two weeks. Let a man believe dong gonit! And if we get it later than that, well, I've waited five months for the Numeria stuff, God knows I can wait 3-4 more weeks :>

Paizo Employee Customer Service Dire Care Bear Manager

We're waiting on a shipment to come in and we are going to have to delay the auth/order spawning until August 4th.

I know that some of you are waiting on the availability of the Skull & Shackles Add-On Deck as a starting item for the Adventure Card Game subscription. This is tied to the auth/spawning and so will not be up until the 5th.

thanks
sara


Pathfinder Adventure, Rulebook Subscriber
Sara Marie wrote:

We're waiting on a shipment to come in and we are going to have to delay the auth/order spawning until August 4th.

I know that some of you are waiting on the availability of the Skull & Shackles Add-On Deck as a starting item for the Adventure Card Game subscription. This is tied to the auth/spawning and so will not be up until the 5th.

thanks
sara

NOOOOOOOOOOOOOOOOooooooooooo!!!!!!!

*sigh*
Guess I can wait a few more days.....


Please cancel my adventure card game subscription and all that goes with that. thank you

Paizo Employee Paizo Customer Service Algorithm

Simmb wrote:
Please cancel my adventure card game subscription and all that goes with that. thank you

I've cancelled your subscription as requested. Please note that its generally best to create a new thread in the customer service forums with requests, as we can miss individual posts in larger threads. Thanks!

- Erik Keith


Sara Marie wrote:

We're waiting on a shipment to come in and we are going to have to delay the auth/order spawning until August 4th.

I know that some of you are waiting on the availability of the Skull & Shackles Add-On Deck as a starting item for the Adventure Card Game subscription. This is tied to the auth/spawning and so will not be up until the 5th.

thanks
sara

Dang. And here I was thinking I would get the August goodies before the unwashed masses!

Ah well, patience is a virtue.

Liberty's Edge

I totally misread this thread a few weeks ago and had saved the wrong dates.

I see some dates have shifted though for processing, so is there any chance of getting added to the list?

(If this is a practical impossibility, who is the most bribable person at the Paizo booth?)

In all seriousness, thanks for the consideration, regardless. :)


1 person marked this as a favorite.

Well I am hoping to receive this month's subscription quickly....but I am thinking it will be a while before I see it. Sigh must learn patience.

Dark Archive

John Kretzer wrote:
Well I am hoping to receive this month's subscription quickly....but I am thinking it will be a while before I see it. Sigh must learn patience.

I am in there with you!

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

Beginning auth run. Prepare for launch.

Paizo Employee Customer Service Dire Care Bear Manager

PS there is definitely a display bug with Gen Con pick up that includes shipping estimates in the Example Shipment section.

Scarab Sages

1 person marked this as a favorite.

I'm picking my subscription up at GenCon, but I'd still like to get my Advanced Class Guide PDF early like normal subscriptions. I need it for a few events I'm running.

Is there a way to pay in advance or get my PDF before picking up at the GenCon booth?

Paizo Employee Customer Service Dire Care Bear Manager

Your PDF should go into your account when we process Gen Con orders which should be on or just after the 6th.

Sovereign Court RPG Superstar 2011 Top 32

Sara Marie wrote:
PS there is definitely a display bug with Gen Con pick up that includes shipping estimates in the Example Shipment section.

I am happy to see that this is a bug - I was about to freak out a little. I swore that the Gen Con pickup button was selected last week.


Pathfinder Card Game, Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Sara,

Is the Ultrapro PACG mat shipping with this shipment? Thanks!

Paizo Employee Customer Service Dire Care Bear Manager

Its shipped rolled, so it will ship via order 3224294.
There were some cards in your sidecart that hadn't been properly moved so I added those to the order 3193989 and resent your confirmation email.


Pathfinder Card Game, Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Thanks Sara!!


Pathfinder Card Game Subscriber

my question sorta relates to the one about the pathfinder mat, what I was expecting, was for the base set, character add on, and the mat along with the class decks to be shipped all together, but with the dates of release, it looks like the only thing it shows me to expect is the subscription which is base set and character add on plus a separate map I bought for pathfinder, the new city gates one, it doesn't act like this shipment will include the class decks or playmat, so basically just asking what all will this order include once its been spawned? and if the mat and class decks aren't in this shipment, then will I have to wait until the next adventure pack since they are in my sidecart?


Pathfinder Card Game Subscriber

I'm hoping everything keeps going well. Ranzak is one of the PACG promo cards this month. He already messed things up last month when he tricked subscribers into thinking they would have to pay for him. Who knows what he might try to pull this month.

Paizo Employee Customer Service Dire Care Bear Manager

Looking at the time estimates, I'm probably going to have to leave before the August subscription orders are all generated. Its been running fairly well, however, so I'm hoping that will finish up overnight. Gen Con order auth and generation will take place as soon as that is finished.

Because this process is going to stretch over two days, people's My Subscription page example orders may look more wonky than they already did due to some display issues that have been plaguing us.

The Exchange

Sara Marie, do they have a REALLY nice coffee machine in that office of yours? You seem to get to stay late around this time every month :)


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Any idea when the comics will ship in August (if there will be a comic subscription this month)?


Steve Geddes wrote:
Any idea when the comics will ship in August (if there will be a comic subscription this month)?

Dynamite has issue #4 on sale on August 13th. So around then, I guess.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Cheers, Mike.


My August subscription is now showing an authorization in September. Just wanted to point it out in the event there is an issue that needs to be addressed . If it is just a display issue of sorts, then please just carry on.

Thanks,
Jan


Mine too, but probably nothing to worry about :) usually happens when the auth-spawn goes into the next day (or something like that). Hoping that the process speeds along nicely this month - it would be lovely timing to be able to read the ACG for my birthday on Friday :) is there a ritual or something I can perform to keep the pugwampi's away this month?

Paizo Employee Customer Service Dire Care Bear Manager

Timed out around 4am. Fired it back up again.

Silver Crusade

Sara Marie wrote:
Timed out around 4am. Fired it back up again.

Thanks for the updates, Sarah. I haven't got my authorization email yet and was getting anxious! This helps. :-P


Pathfinder Card Game Subscriber

Just got my email (yay!). Looks like the PACG Class Deck in my sidecart didn't get included. Are they not available for this month's subscription?


Pathfinder Lost Omens Subscriber

Sara,

Any idea when those who are NOT doing the Gen Con pick up might start seeing shipping emails (and, more importantly, PDF download green lights)? Fingers crossed for Friday or sooner (got a big gaming weekend coming up)...

Regardless, good luck with what has GOT to be one of the craziest times of year for you (if not THE craziest)!

Paizo Employee Customer Service Dire Care Bear Manager

The general auth for August subs should be done in about an hour or so. After that the one for Gen Con pick up will start.

Paizo Employee Customer Service Dire Care Bear Manager

The soonest people will possibly see shipping emails is Wednesday.

Paizo Employee Customer Service Dire Care Bear Manager

Hawkmoon269 wrote:
Just got my email (yay!). Looks like the PACG Class Deck in my sidecart didn't get included. Are they not available for this month's subscription?

I fixed it for you and sent a new email.


1 person marked this as a favorite.
Pathfinder Card Game Subscriber
Sara Marie wrote:
Hawkmoon269 wrote:
Just got my email (yay!). Looks like the PACG Class Deck in my sidecart didn't get included. Are they not available for this month's subscription?
I fixed it for you and sent a new email.

Got it. Thanks! And thanks for all the work you (and everyone there) put into making this run.


Pathfinder Card Game Subscriber
Sara Marie wrote:
Hawkmoon269 wrote:
Just got my email (yay!). Looks like the PACG Class Deck in my sidecart didn't get included. Are they not available for this month's subscription?
I fixed it for you and sent a new email.

my class decks and my pathfinder playmat also stayed in the sidecart and weren't included, can that be fixed?


Sara Marie wrote:
Hawkmoon269 wrote:
Just got my email (yay!). Looks like the PACG Class Deck in my sidecart didn't get included. Are they not available for this month's subscription?
I fixed it for you and sent a new email.

I also have the problem withe PACG class decks not being part of my subscription order. I also can't seem to find the sidecart with anything in it, though I do have a pending order with all the class decks. Is this the same problem or different root cause?

1 to 50 of 443 << first < prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | next > last >>
Community / Forums / Paizo / Customer Service / August 2014 New Release Shipment thread All Messageboards