Update on Customer Support Queue

[Bonny Paz]

Karlbob is correct. We have the database, but have not imported it over yet. I have been manually adding peoples enrollment levels until we get that done.

[Bitter Thorn]

That sounds very labor intensive.

[DeciusBrutus]

Ryan Dancey wrote:

I would say that at this point sending more emails to Paizo's customer service team is not going to help you. Once we give an "all clear" indicating that we think all problems have been resolved, and if your problem has not been resolved, that would be a time to try and escalate. Right now you're just putting more load on a system that's already overloaded.

A "your issue is being worked on, no ETA on a resolution yet" email would be comforting to those people.

[Bonny Paz]

We have sent out those emails, but people will still email paizo :) I would too if I didn't receive something. But all that does it add more to the queue. I have already emailed paizo each and every time something like that would come through via customer service. Some they have fixed and others are still in the queue due to the technicality of the issue. Be assured that we ARE working as hard as we can to get things resolved for everyone who has been waiting.

[Aet Rafkin]

I'm just hoping to get my minis before the que explodes with EE people. My orders been pending for over a month.

[Aet Rafkin]

And contacted today. Wheels are in motion.

[Exocrat]

Bonny Paz wrote:

2. If you thought you purchased or were not able to complete the pledge manager or any other issue with the Print pack add-on. I have a meeting with Paizo this week to get a solution finalized. We really appreciate everyone being so gracious on the issue. We want you to get what you paid for as much as you want to receive it!

Any update on this?