June New Release Shipping Thread


Customer Service

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Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Cosmo's Slightly More Evil Twin wrote:
Steve Geddes wrote:
Kvantum wrote:
I'm worried I'll end up being the one who pushes Sara Marie over the edge here...
If Cosmo hasn't managed after all these years, I think you're up against some serious equanimity.
After years of trying, I realized that you can't really push someone over the edge when they have wings. She just flies right on back. It's quite unfair, really.

I was going to reply to this, but I just can't seem to muster the energy for some reason.

Silver Crusade

Pathfinder Companion, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Okay, reading that the shipping is going to extend to the 20th (or possibly longer), I can assume everything is going okay, even though my orders #3159706 (KS) & #3144496 are still listed as 'pending'?

I'm asking because I can access the Kickstarter pdf's, but not the pdf's for the other subscription-products like the Numeria book, or AP#84.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

The same is true for me, my orders—subscription and Kickstarter—are pending, but I got access to the Kickstarter's PDFs a week ago. But I guess those are special.

Silver Crusade

Pathfinder Companion, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber

"Geteiltes Leid ist halbes Leid." / A sorrow shared is a sorrow halved.

I'm somehow glad that Zaister is in the same boat.
Not because of schadenfreude.

Us european charter subscribers, a dying breed it seems...
(Zaister: I really would like to have that Superscriber tag, but can't afford it, nor do I have the space that would require. You lucky basterd.)


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Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

I don't really have the space either, but what can you do? :)

Let's hope our shipments are going out soon!

Paizo Employee Customer Service Dire Care Bear Manager

Warehouse is on track to finish shipping subscriptions out by Friday June 20th.
Kickstarter items are going to take longer. Because this is quite different than our regular subscriptions Will doesn't have a good ETA on when his people will have these wrapped up.

We are having a issue with shipping of orders not triggering the PDFs into people's accounts. The tech team is putting out some fires, including this and the issues customers are reporting with check out not working. We will make sure everyone's PDFs are granted as soon as we possibly can, but I do not have an ETA on when exactly that will occur.

Kickstarter Reward PDFs were granted differently than subscriptions as they were separate parts of reward tiers and not linked to the shipping of the physical product.

Currently after a week of overtime, Customer Service is still holding steady at about 650 emails in our inbox. We are working as fast as we can and trying to make sure issues that are on an immediate timeframe (like cancellations of pending orders) are resolved.

Sorry for any confusion and inconvenience and thank you for your patience.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
Sara Marie wrote:
We are having a issue with shipping of orders not triggering the PDFs into people's accounts.

I can confirm that. According to the email I got, part of my order #3146162 just shipped which contains, among various Kickstarter rewards, the Blood of the Elements book, but the PDF isn't available for downloading yet.

RPG Superstar 2008 Top 32

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Sara Marie wrote:
We are having a issue with shipping of orders not triggering the PDFs into people's accounts.

Oddly enough, mine sort of half-triggered. I received my PDF of the Emerald Spire, but not for my subscription books.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

I already got access to the Emerald Spire PDFs some time last week, before subscription shipping started.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

The rest of my subscription order (except comics) just shipped too, but still no PDFs.

Scarab Sages RPG Superstar 2009 Top 32

Yeah my June Orders are all over the place.
Apparently, my KS Package(s) were sent a week ago, and my minis were sent yesterday, but the bulk of my June Shipment is still pending.


Zaister wrote:
Sara Marie wrote:
We are having a issue with shipping of orders not triggering the PDFs into people's accounts.
I can confirm that. According to the email I got, part of my order #3146162 just shipped which contains, among various Kickstarter rewards, the Blood of the Elements book, but the PDF isn't available for downloading yet.
Zaister wrote:
The rest of my subscription order (except comics) just shipped too, but still no PDFs.

Same here: I got the shipping emails for the regular subscription items, but have no access to the pdf's.

Scarab Sages RPG Superstar 2009 Top 32

Woo Hoo. And my Shipping Notification just came through for the remaining Subs. :)
I was just about to got to bed too. Guess I'll be DLing me some Paizo goodness instead.

EDIT: Never mind, I have no downloads. It wasn't an actual Shipping Notification after all (and I now realise, neither was the one for my minis), it was an "we expect to ship by" notification instead. Guess I'm still waiting another few days... :/

Dark Archive

Pathfinder Adventure Path, Rulebook, Starfinder Society Subscriber

I received most of my subscription books today and still no pdfs yet.

Paizo Employee Customer Service Dire Care Bear Manager

We have not yet fixed the PDF issue. I promise we are working on it as fast as we can and we will make sure subscribers get them as soon as we possibly can.


Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Charter Superscriber
Chris Ballard wrote:
I received most of my subscription books today and still no pdfs yet.

Be glad you have your books; some of us don't have those yet either...

Dark Archive

Pathfinder Adventure Path, Rulebook, Starfinder Society Subscriber

I am glad. Still waiting for some to arrive and others to ship.

Owner - House of Books and Games LLC

Zaister wrote:
I don't really have the space either, but what can you do? :)

I moved all my 3.5 stuff to the basement. That'll put off the problem for a couple years :)

Liberty's Edge

Starfinder Superscriber

I got the email saying that my June subs have been finalized for shipping. The PDFs are still not in my downloads. I have to admit, I can't remember from previous months whether this is normal or not. Should the PDFs show up once the orders are no longer "pending" but listed as "shipping"? Or do they only show up once they are actually physically shipped?


rknop wrote:
I got the email saying that my June subs have been finalized for shipping. The PDFs are still not in my downloads. I have to admit, I can't remember from previous months whether this is normal or not. Should the PDFs show up once the orders are no longer "pending" but listed as "shipping"? Or do they only show up once they are actually physically shipped?

We usually get PDFs with the email titled "Paizo Order#xxxxx Shipment" (the one sent out before that is just "Paizo Order #xxxxx")

That email usually looks like this:

Quote:

A package containing $x items from Paizo Order #xxxxxx is expected to ship from the Paizo warehouse by $date via $method, estimated 9 to 36 business days in transit.

(address, list of order items)

This order has been processed and finalized for shipment. It can no longer be altered.

You may view your order online at
https://secure.paizo.com/paizo/account/orders/$order

You may download the PDF edition of $item at
https://secure.paizo.com/paizo/account/assets

If you have that email without the final PDF download line, it sounds like you've been affected by the glitch that failed to give people their PDF downloads.

Liberty's Edge

Starfinder Superscriber

OK, yeah, it looks like I've been glitched. I have the mail with te first line (except it says "about to ship" rather than "expected to ship", otherwise the same), but no PDF on the final line, and no PDFs in the downloads.


Pathfinder Adventure, Adventure Path Subscriber

Same for me. My subscription items are shipping and this didn't unlock the access to the PDFs.

Liberty's Edge

Starfinder Superscriber

My downloads are there now, so thank you! to whoever prodded the system.

Liberty's Edge

Starfinder Superscriber

Edit: that is, the subscription downloads. The Emerald Spire isn't there. Because I preordered it, and I'm a modules subscriber, my understanding is that I should receive the Emerald Spire PDF as well. Hopefully that will come later?

Dark Archive

Pathfinder Adventure Path Subscriber

Huzzah - thanks for the hard work on getting the downloads working! -grins happily-


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Yay! My downloads are up too.

Cookies and whiskey for everyone!!!

Dark Archive

Pathfinder Adventure Path, Rulebook, Starfinder Society Subscriber

Looks like I'm only missing Blood Of Elements.

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber

After a week of overtime, you guys deserve a round of tasty brews and much needed downtime. Thanks for working so hard to get us our products!

Dark Archive

Pathfinder Adventure Path, Rulebook, Starfinder Society Subscriber
Chris Ballard wrote:
Looks like I'm only missing Blood Of Elements.

PDF that is.

The Paizo staff is great.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Any word on the International shipping issue? My sub order for the month remains in limbo...

Customer Service Representative

Feros wrote:
Any word on the International shipping issue? My sub order for the month remains in limbo...

It looks like it should be straightened out now. You *should* get a shipping update today.

Thanks!
Sharaya


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Sharaya wrote:
Feros wrote:
Any word on the International shipping issue? My sub order for the month remains in limbo...

It looks like it should be straightened out now. You *should* get a shipping update today.

Thanks!
Sharaya

Got it! Thanks for everything, Sharaya! You rock! :D

Scarab Sages

How's the shipping going? I haven't seen a ship notice for my sub order yet. I'm trying to be patient, but am curious. (There were some complications with my add-on order that I realize may have bumped me down the list.)

Paizo Employee Customer Service Dire Care Bear Manager

If you have a subscription order that has not shipped, please let us know so we can see what's holding it up as at this point, we think we've finished shipping subscription orders. Please note, we have a very large backlog right now for customer service issues and it may take a bit for us to respond.

We're still working on shipping kickstarter packages. Please do not contact us about a kickstarter package until we let people know we've wrapped up shipping. The email sent out when we generated labels (about June 11th) should have said "is expected to ship from our warehouse by June 20th," however, we are still shipping these packages out. Tracking for packages with tracking available, will not show up until up to 3 days after the package leaves the warehouse. Additionally, with our standard shipping method, a some packages slip through their system without getting scanned for tracking and they are on their way, even if the tracking doesn't update.

thank you for you patience everyone!
sara

Paizo Employee Customer Service Dire Care Bear Manager

Arazyr wrote:
How's the shipping going? I haven't seen a ship notice for my sub order yet. I'm trying to be patient, but am curious. (There were some complications with my add-on order that I realize may have bumped me down the list.)

Almost all the subscription stuff is out the door. It looks like your order needed a little push to get moving which I've just done.

Silver Crusade

Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Roleplaying Game, Starfinder Society Subscriber

I know it's been said that this happens for a few days, but my subscriptions page still says the next shipment is the end of July for like $115 or around there (3 ap's, ACG, and some other stuff.)

EDIT: forgot to ask my question. Is that what the next shipment is, or is it going to be something different. I just want to make sure I have my ducks in a row for when the next subscription order triggers.

Scarab Sages

Thanks, Sara Marie!

Liberty's Edge

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Starfinder Superscriber

Does anybody know how long the Customer Service backlog is? That is, if we sent an email several days ago (last Friday actually), how long should it be before we start to worry if it was missed? I know that patience is required because they're overwhelmed right now, but I don't know if that means days or weeks.

Paizo Employee Customer Service Dire Care Bear Manager

502 (down since yesterday). We go oldest to newest and also keep an eye out for urgent issues.

Liberty's Edge

Starfinder Superscriber

My real question is: how long should I wait before sending another message? (The last message I sent was just over a week ago. I don't want to pester, but I also know from my own experience that sometimes things get dropped and another message is needed.)


Pathfinder Companion, Starfinder Adventure Path Subscriber; Pathfinder Roleplaying Game Superscriber

Thank you for all of your hard work!

Are we going to have a July subscription shipment or just a really mega one in August? (I need to save money starting now if the second is the case :) )


It's July already in Australia so I really hope we are getting a July subscription shipment!

Dark Archive

FabioMatt wrote:
It's July already in Australia so I really hope we are getting a July subscription shipment!

It just became July here in our area and it is 2 in the morning so you probably won't see something tell later like 10 or after.


*whistles quietly to self*

Are we really going to get Books #5 & #6 of Mummy's Mask AP in this month's subscription. The Product Schedule page has the Iron Gods AP being shipped in August.

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber

Hey guys there is a subscription display issue sticky below this thread. I believe that is the problem.


Pathfinder Companion, Starfinder Adventure Path Subscriber; Pathfinder Roleplaying Game Superscriber

But that issue is why I was hoping they could do an update on when and what for July.

For example from the Product Schedule, I know I should be expecting the following:

  • Pathfinder Pawns: Bestiary 4 Box
  • Pathfinder Flip-Mat: City Gates
  • Pathfinder Cards: Tides of Battle
  • Pathfinder Adventure Path #83: The Slave Trenches of Hakotep
  • Pathfinder Adventure Path #84: Pyramid of the Sky Pharaoh
  • Pathfinder Campaign Setting: Mummy's Mask Map Folio
  • Pathfinder Player Companion: People of the River (PFRPG)

in mid-July - But does that mean CC are going to be tagged on the 9th, the 15th?

It seems like the monthly product has been coming closer and closer to the authorization date, which makes sense because they are really busy... but it makes it hard for the consumer to have their own ducks in a row.

Liberty's Edge

Starfinder Superscriber

I think things may often tend to back up this time of year. I've only been a subscriber for a little more than a year, so I can't speak from long experience. However, last year around this time I seem to recall we also had a subscription shipment or two that had more than once month of AP volumes in it. I think GenCon crunch season is just a major time for gaming companies.


Paizocon is going on this weekend, followed by the GenCon crunch - things slow way down this time of year pretty consistently.

Customer Service Representative

Just to clear things up really quickly - we are expecting to authorize/spawn July subscription orders on the 10th, then start shipping things the following Monday or Tuesday.

I'm not completely sure when we will be posting the July New Release Shipping Thread, but hopefully it will be up SOON.


Pathfinder Companion, Starfinder Adventure Path Subscriber; Pathfinder Roleplaying Game Superscriber

Thank you Sharaya!

(.... that was really all I needed to know :) )

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