Account Creation and / or Linking Email Not Working


Pathfinder Online

Goblin Squad Member

I received an email from gwauto@goblinworks.com. I've finally gotten around to going through this process.

When I click the link in the email and the goblinworks site opens up, there is a message with a reddish/pinkish background that says "The link you clicked is no longer valid."

How should I proceed from here?

Thanks in advance.

Goblin Squad Member

There is probably a link on the Goblinworks site to "resend confirmation email", but I'm not sure...

Goblin Squad Member

This is what the body of the email states:
"Our records indicate that you made purchases in the Goblin Squad Store. A Goblinworks account has been created for you to redeem these items.

Click the link below to set up your account.

If you already have a Goblinworks account, please notify customer support to get it merged."

I was under the impression that clicking the link would take me to a page where my information from my paizo account would already be loaded and I'd have to set a password or something.

I have not, as of yet, created a goblinworks.com account, as we (people who purchased EE via the paizo store) were instructed not to.

If I'm missing something, I apologize. Otherwise, I will happily create a goblinworks.com account and contact customer support to have them merged.

Goblinworks Programmer

Nihimon wrote:
There is probably a link on the Goblinworks site to "resend confirmation email", but I'm not sure...

If you can log in to your account then on the account page is an option to resend the verification email. If you can't log in to your account there is a recovery page link under the option to login on the sidebar.

Goblinworks Programmer

Alzaric wrote:

This is what the body of the email states:

"Our records indicate that you made purchases in the Goblin Squad Store. A Goblinworks account has been created for you to redeem these items.

Click the link below to set up your account.

If you already have a Goblinworks account, please notify customer support to get it merged."

I was under the impression that clicking the link would take me to a page where my information from my paizo account would already be loaded and I'd have to set a password or something.

I have not, as of yet, created a goblinworks.com account, as we (people who purchased EE via the paizo store) were instructed not to.

If I'm missing something, I apologize. Otherwise, I will happily create a goblinworks.com account and contact customer support to have them merged.

Ah, now that is a different issue than I had assumed. I would recommend contacting customer service.

Goblin Squad Member

Thank you for the responses, Taylor. My last question is: should I go ahead and create a goblinworks.com account first, then contact customer support to have the two merged, or should I contact customer support before I do anything? Thanks!

Goblinworks Programmer

Alzaric wrote:
Thank you for the responses, Taylor. My last question is: should I go ahead and create a goblinworks.com account first, then contact customer support to have the two merged, or should I contact customer support before I do anything? Thanks!

I'd recommend contacting customer service first. I'm not fully up to date on the goblin squad store transfer process but generally it's easier for us to just modify the account we have in the database to suit your specifications(mainly user name) and then send you a password reset as opposed to having to merge it with a different one (although the difference in this case would be trivial).

Goblin Squad Member

Many thanks for the replies, Taylor! I'll contact customer service first then. Thanks again!

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