Disappearing payment method


Customer Service


So my recent subscription order generated a declined payment message, and when I went to see what was wrong it says I have zero active payment methods. I tried to re-add the card, and then I get the declined message again and the card information has disappeared again.

Paizo Employee Customer Service Dire Care Bear Manager

I've sent you a new confirmation email. Please check out the order and make sure it looks correct as well as your My Subscription page. Let me know if payment methods are still incorrect.

thanks
sara marie


Same for me, but on both my orders, each still seemed to have my payment data intact...hoping to have it restored and the orders combined.


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Glad to see I'm not the only one with this issue. I've already sent an email off to customer service, but still stopped in here to see if anyone else had mentioned the same issue.

Community / Forums / Paizo / Customer Service / Disappearing payment method All Messageboards

Want to post a reply? Sign in.