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I’m trying to complete an order since Thursday, and It’s not working. When I click in “Proceed to check out"” on the “Items in Your Cart” screen, the system asks me to Sig again. After I rewrite my password, it returns to the store-front page, and I don’t have any option of complete the order. If I click in the “View your cart” bottom, I enter in this screen and in the moment I click to Check out again the system asks to sign up, and then I’m stuck in a kind of loop between this three pages, and I never have the options of chose payment method, confirm the shipping address and complete the order.
I tried this with three browsers in Windows 7, and my Android Tablet and the problem is exactly the same. I think the problem is the site machine or my account.
It is a new problem, the site used to work fine with me. I’m almost giving up this order, because it’s so frustrating.
I’m trying to complete an order since Thursday, and It’s not working. When I click in “Proceed to check out"” on the “Items in Your Cart” screen, the system asks me to Sig again. After I rewrite my password, it returns to the store-front page, and I don’t have any option of complete the order. If I click in the “View your cart” bottom, I enter in this screen and in the moment I click to Check out again the system asks to sign up, and then I’m stuck in a kind of loop between this three pages, and I never have the options of chose payment method, confirm the shipping address and complete the order.
I tried this with three browsers in Windows 7, and my Android Tablet and the problem is exactly the same. I think the problem is the site machine or my account.
It is a new problem, the site used to work fine with me. I’m almost giving up this order, because it’s so frustrating.
Same with me. It just keeps asking me to authenticate again and then dumps me back on the Paizo main page. The only difference is when I first attempted to complete the order I got to the point of being able to select payment. I then clicked complete order and then it dumped me into the loop.
Same here.
I’m trying to complete an order since Thursday, and It’s not working. When I click in “Proceed to check out"” on the “Items in Your Cart” screen, the system asks me to Sig again. After I rewrite my password, it returns to the store-front page, and I don’t have any option of complete the order. If I click in the “View your cart” bottom, I enter in this screen and in the moment I click to Check out again the system asks to sign up, and then I’m stuck in a kind of loop between this three pages, and I never have the options of chose payment method, confirm the shipping address and complete the order.
I tried this with three browsers in Windows 7, and my Android Tablet and the problem is exactly the same. I think the problem is the site machine or my account.
It is a new problem, the site used to work fine with me. I’m almost giving up this order, because it’s so frustrating.
I'm sorry you were having trouble checking out. It seems that there is a bug that's popping up in the check out system for some people. The tech team is looking into it.
I was able to submit your order from our side of the system. You should soon get an email confirming the order information. I currently have it suspended so that it will not try to process until you have a chance to review things and give us approval. Please let me know if everything on the order looks correct, or if you see any changes that need to be made.
Thanks!
Sharaya
It's still not working. The first time I entered my CC info, and it's been looping ever since.
I'm sorry you were having problems with this. The tech team is looking into this issue. Since I'm not seeing anything in your shopping cart at this time, and you have a recently submitted order, can I take that you were able to get it to work?
If you are still having problems, please let me know, so we can get you take care of.
Thanks!
Sharaya
I am also having a problem with being looped to the main page when I try to check out.
I'm sorry you're having this problem. I was able to submit the order in your shopping cart from our side of the system.
You should soon get an email confirming the order information. If you see any changes that need to be made, please let me know as soon as possible.
Thanks!
Sharaya
Any news in my order? Is there an estimate of when it will actually ships?
As I stated previously:
I currently have it suspended so that it will not try to process until you have a chance to review things and give us approval. Please let me know if everything on the order looks correct, or if you see any changes that need to be made.
So, we've been waiting for approval from you to actually set it to ship. I'll take this inquiry as confirmation that you would like it to ship, and unsuspend it. It should now be able to ship out soon!
If you have any further questions or concerns, please let us know.
Thanks!
Sharaya
Robert, trust me, we wish things were working right now too!
The tech team is working on hard on identifying and fixing the problems, and we will have this working again as soon as possible. However, we do not have an exact ETA at this time.
If you have any further questions or concerns, please let us know.
Thanks!
Sharaya