I can't check out


Customer Service

Grand Lodge

I have items in my cart and the "May14" promotion code has been applied but when I press the "Proceed to Checkout" button and re-enter my password, it just goes back to the Paizo home page. I've tried several times to check out without success.

I want to add these items to my May Pathfinder subscription shipment.


Same thing with me. It must be a problem with the site.


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Roleplaying Game Subscriber

Same here. Please fix!

Customer Service Representative

Yorgi wrote:

I have items in my cart and the "May14" promotion code has been applied but when I press the "Proceed to Checkout" button and re-enter my password, it just goes back to the Paizo home page. I've tried several times to check out without success.

I want to add these items to my May Pathfinder subscription shipment.

I'm sorry the website was giving you trouble with this!

I was able to submit the order from our side of the system, and then move the order to your sidecart to ship with your May subscription.

If I can help with anything else, please let me know.

Thanks!
Sharaya

Customer Service Representative

Delthos wrote:
Same thing with me. It must be a problem with the site.

Sorry about that!

I was able to submit the order from our side of the system. Would you like it ship now, or would you like it moved to your sidecart to ship with your May subscriptions? Just let me know!

Thanks!
Sharaya

Customer Service Representative

Ravingdork wrote:
Same here. Please fix!

Sorry to see that you were having trouble with this too.

I was able to submit the order from our side of the system. You should soon get an email confirming the order information. If you would like it moved to your sidecart to ship with the May subscription order, instead of shipping now, please let me know as soon as possible.

If you have any further questions or concerns, please let me know.

Thanks!
Sharaya

Sovereign Court

Adventure Path Charter Subscriber; Pathfinder Adventure, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Paizo Team, I also cannot seem to submit an order. Please advise...

Thanks!


Sharaya wrote:
Ravingdork wrote:
Same here. Please fix!

Sorry to see that you were having trouble with this too.

I was able to submit the order from our side of the system. You should soon get an email confirming the order information. If you would like it moved to your sidecart to ship with the May subscription order, instead of shipping now, please let me know as soon as possible.

If you have any further questions or concerns, please let me know.

Thanks!
Sharaya

Please ship my order now.

Customer Service Representative

Delthos wrote:
Sharaya wrote:
Ravingdork wrote:
Same here. Please fix!

Sorry to see that you were having trouble with this too.

I was able to submit the order from our side of the system. You should soon get an email confirming the order information. If you would like it moved to your sidecart to ship with the May subscription order, instead of shipping now, please let me know as soon as possible.

If you have any further questions or concerns, please let me know.

Thanks!
Sharaya

Please ship my order now.

Thanks for the update! I have unsuspended your order, so it that can now be processed for shipping. You should see a shipping update in the near future.

Thanks!
Sharaya


I too, am having a very difficult time processing an order. It seems to be stuck in some kind of loop. I was wanting to purchase everything in my cart using the may14 promo and cant get through. What are my options?


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Roleplaying Game Subscriber
Sharaya wrote:
Ravingdork wrote:
Same here. Please fix!

Sorry to see that you were having trouble with this too.

I was able to submit the order from our side of the system. You should soon get an email confirming the order information. If you would like it moved to your sidecart to ship with the May subscription order, instead of shipping now, please let me know as soon as possible.

If you have any further questions or concerns, please let me know.

Thanks!
Sharaya

I just noticed that the charge hold on my bank account and rushed here to see if you were the cause.

Everything looks to be in order, but did you include the May14 promo???

If not, PLEASE DO. I entered it several times just to be stymied. I'd be pretty upset paying higher prices than intended because of a faulty system glitch.


I figured I would post on an existing thread rather than make a separate one:

I am not able to put my order through the check-out system either. I am also not sure where to apply the May14 promo code. I keep getting sent back to the main page. If someone could put what's in my shopping cart through with the promo code, I would greatly appreciate it.

Thanks in advance!

Liberty's Edge

Same problem.

Shopping cart -> checkout -> Please sign in -> site front page ->
Shopping cart -> checkout -> Please sign in -> site front page ->
Shopping cart -> checkout -> Please sign in -> site front page ->
Shopping cart -> checkout -> Please sign in -> site front page ->
Shopping cart -> checkout -> Please sign in -> site front page ->


Pathfinder Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber

And same problem with me. I go to checkout, "sign in," and it cycles me back to Paizo's home page. Any help would be appreciated.


Pathfinder Adventure Path, Rulebook Subscriber

Same problem for me!

Shopping cart -> checkout -> Please sign in -> site front page ->

I am also unsure where to put my discount code.

Could anyone help me out here?

Customer Service Representative

Just so everyone knows, the tech team is looking into this, and trying to get it fixed. In the meantime, Customer Service can submit the order from our side of the system, if you let us know you need it done.

That said, if you are having this problem, and want us to submit if for you, please start a new thread with your particular issue. We just want to make sure that no one gets overlooked or buried.

I'm working on getting through everyone who has posted in this thread at this point. Future requests should be posted in a new thread, preferably.

Thanks!
Sharaya

Customer Service Representative

Katerek wrote:

I too, am having a very difficult time processing an order. It seems to be stuck in some kind of loop. I was wanting to purchase everything in my cart using the may14 promo and cant get through. What are my options?

Until this issue gets fixed, we can submit the order from our side of the system. Would you like the physical items set to ship now, or moved to your sidecart to ship with your May subscription? Just let me know, and I'll get things finished up.

Thanks!
Sharaya

Customer Service Representative

Ravingdork wrote:
Sharaya wrote:
Ravingdork wrote:
Same here. Please fix!

Sorry to see that you were having trouble with this too.

I was able to submit the order from our side of the system. You should soon get an email confirming the order information. If you would like it moved to your sidecart to ship with the May subscription order, instead of shipping now, please let me know as soon as possible.

If you have any further questions or concerns, please let me know.

Thanks!
Sharaya

I just noticed that the charge hold on my bank account and rushed here to see if you were the cause.

Everything looks to be in order, but did you include the May14 promo???

If not, PLEASE DO. I entered it several times just to be stymied. I'd be pretty upset paying higher prices than intended because of a faulty system glitch.

I have double and triple checked things, and the May14 promo code should be included and applied correctly to all eligible times.

Please note that the discount does not apply to subscription items themselves, but does stack with non-subscription items that are also eligible for the Pathfinder Advantage discount.

If you have any more questions, please let me know.

Thanks!
Sharaya


Pathfinder Rulebook Subscriber

Same problem here though it sends me to the store blog. I'm not trying to use the promo, just trying to order normally (saving the promo for an end of the month blowout order with whatever money I can set aside this month :P)

Customer Service Representative

Steven Clark 583 wrote:

I figured I would post on an existing thread rather than make a separate one:

I am not able to put my order through the check-out system either. I am also not sure where to apply the May14 promo code. I keep getting sent back to the main page. If someone could put what's in my shopping cart through with the promo code, I would greatly appreciate it.

Thanks in advance!

For future reference, for entering promo codes:

After clicking the "Proceed to Checkout" button in the shopping cart-
Click on the "Step 3 - Payment Method" button
There is a section labeled "Promotions and Gift Certificates"
Enter the appropriate promo card in the box and click "Apply"

I hope that helps for future orders!

As you requested, I was able to submit the order from our side, using the May14 promo code, and you should soon get an email confirming the order information.

If I can help with anything else, please let me know.

Thanks!
Sharaya

Customer Service Representative

Samy wrote:

Same problem.

Shopping cart -> checkout -> Please sign in -> site front page ->
Shopping cart -> checkout -> Please sign in -> site front page ->
Shopping cart -> checkout -> Please sign in -> site front page ->
Shopping cart -> checkout -> Please sign in -> site front page ->
Shopping cart -> checkout -> Please sign in -> site front page ->

Would you like us to try to enter the order from our side of the system? If so, should we use the card that's on file for your subscriptions? Just let me know, and we'll get things taken care of.

Thanks!
Sharaya

Customer Service Representative

maethe wrote:
And same problem with me. I go to checkout, "sign in," and it cycles me back to Paizo's home page. Any help would be appreciated.

I was able to submit your order from our side of the system. You should soon get an email confirming the order information.

If you have any questions or concerns, please let me know.

Thanks!
Sharaya

Customer Service Representative

Soridor wrote:

Same problem for me!

Shopping cart -> checkout -> Please sign in -> site front page ->

I am also unsure where to put my discount code.

Could anyone help me out here?

To enter the promo code, try these steps:

After clicking the "Proceed to Checkout" button in the shopping cart-
Click on the "Step 3 - Payment Method" button
There is a section labeled "Promotions and Gift Certificates"
Enter the appropriate promo card in the box and click "Apply"

If you having problems checking out, please let us know, and we can try to submit the order from our side of the system, if you would like.

Thanks!
Sharaya

Customer Service Representative

Shadows_Of_Fall wrote:
Same problem here though it sends me to the store blog. I'm not trying to use the promo, just trying to order normally (saving the promo for an end of the month blowout order with whatever money I can set aside this month :P)

Interesting. We're looking into this one as well, since it does not seem to be the same issue that's related to the promo code.

We can try to submit this from our side of the system, but I'm not seeing a payment method selected for this order. Would you like to use the card that is the preferred payment method for your subscriptions? Just let me know, and we'll get it taken care of.

Thanks!
Sharaya


Pathfinder Rulebook Subscriber
Sharaya wrote:
Shadows_Of_Fall wrote:
Same problem here though it sends me to the store blog. I'm not trying to use the promo, just trying to order normally (saving the promo for an end of the month blowout order with whatever money I can set aside this month :P)

Interesting. We're looking into this one as well, since it does not seem to be the same issue that's related to the promo code.

We can try to submit this from our side of the system, but I'm not seeing a payment method selected for this order. Would you like to use the card that is the preferred payment method for your subscriptions? Just let me know, and we'll get it taken care of.

Thanks!
Sharaya

I may have been mistaken actually. I definitely ended up at store blog at least once but my (fiendish) cat may have stepped on the key board and taken me there. Right now it's going back to the same page as everyone else.

Sometimes my order would make it to the part where I could apply the code and had to hit "confirm order" but then in would take me back to the start. Other times it was just "proceed to checkout" which reset me. The first order I tried to make today I input the code, but I don't know if that caused the issue. Since then I've emptied my entire cart a couple of times and tried to start from scratch without the code (in part because it gave me trouble and I decided to wait on some items and do a bigger purchase later).

It could also be unrelated but I'm unable to view older blog posts as well (the page is just blank). Hope the info helps someone sort it all out.

As for the purchase, I added a single item to my cart and double checked that I only have 1 card on my account to use for a purchase/my subscription so go ahead and use that.

Liberty's Edge

Sharaya wrote:
Would you like us to try to enter the order from our side of the system? If so, should we use the card that's on file for your subscriptions? Just let me know, and we'll get things taken care of.

I'm good for now, I'll wait a week or so, and if it doesn't look like this is getting fixed in time for the subscription order authorizations, then I'll make a separate thread requesting for this. But for now I'll give it a few days and wait and see.

Thanks for the offer, much appreciated. :)

Customer Service Representative

Shadows_Of_Fall wrote:
Sharaya wrote:
Shadows_Of_Fall wrote:
Same problem here though it sends me to the store blog. I'm not trying to use the promo, just trying to order normally (saving the promo for an end of the month blowout order with whatever money I can set aside this month :P)

Interesting. We're looking into this one as well, since it does not seem to be the same issue that's related to the promo code.

We can try to submit this from our side of the system, but I'm not seeing a payment method selected for this order. Would you like to use the card that is the preferred payment method for your subscriptions? Just let me know, and we'll get it taken care of.

Thanks!
Sharaya

I may have been mistaken actually. I definitely ended up at store blog at least once but my (fiendish) cat may have stepped on the key board and taken me there. Right now it's going back to the same page as everyone else.

Sometimes my order would make it to the part where I could apply the code and had to hit "confirm order" but then in would take me back to the start. Other times it was just "proceed to checkout" which reset me. The first order I tried to make today I input the code, but I don't know if that caused the issue. Since then I've emptied my entire cart a couple of times and tried to start from scratch without the code (in part because it gave me trouble and I decided to wait on some items and do a bigger purchase later).

It could also be unrelated but I'm unable to view older blog posts as well (the page is just blank). Hope the info helps someone sort it all out.

As for the purchase, I added a single item to my cart and double checked that I only have 1 card on my account to use for a purchase/my subscription so go ahead and use that.

Thanks all the info! That should be helpful in figuring out what's going on.

I was able to submit the order from our side of the system, and you should soon get an email confirming the order information.

If I can help with anything else, please let me know.

Thanks!
Sharaya

Customer Service Representative

Samy wrote:
Sharaya wrote:
Would you like us to try to enter the order from our side of the system? If so, should we use the card that's on file for your subscriptions? Just let me know, and we'll get things taken care of.

I'm good for now, I'll wait a week or so, and if it doesn't look like this is getting fixed in time for the subscription order authorizations, then I'll make a separate thread requesting for this. But for now I'll give it a few days and wait and see.

Thanks for the offer, much appreciated. :)

You're welcome!

Just so you know, we will start authorizing May orders on the 8th. If it's not working by then, and you want us to submit it, just let us know.

Thanks!
Sharaya


Pathfinder Rulebook Subscriber

Thanks, you guys are the best!

Scarab Sages

Sharaya,

I too am having issues with ordering. If May orders are going to start in a few days, please set my current physical items to ship with that. I've been trying for several days, thinking it was just overload.


Pathfinder Adventure Path, Rulebook Subscriber
Sharaya wrote:
Soridor wrote:

Same problem for me!

Shopping cart -> checkout -> Please sign in -> site front page ->

I am also unsure where to put my discount code.

Could anyone help me out here?

To enter the promo code, try these steps:

After clicking the "Proceed to Checkout" button in the shopping cart-
Click on the "Step 3 - Payment Method" button
There is a section labeled "Promotions and Gift Certificates"
Enter the appropriate promo card in the box and click "Apply"

If you having problems checking out, please let us know, and we can try to submit the order from our side of the system, if you would like.

Thanks!
Sharaya

Thats the problem. After i click proceed to checkout i get thrown back to main page.

If you can see my shopping cart, it should contain 62 items. I would like you to submit my order from your side so i can secure these items before they go out of stock! :) And if possible add they may discount code since i cant do it from my end.


Can I have the items in my cart process and set to ship via priority mail? no matter how hard I try I can't check out either.


Sharaya wrote:
Katerek wrote:

I too, am having a very difficult time processing an order. It seems to be stuck in some kind of loop. I was wanting to purchase everything in my cart using the may14 promo and cant get through. What are my options?

Until this issue gets fixed, we can submit the order from our side of the system. Would you like the physical items set to ship now, or moved to your sidecart to ship with your May subscription? Just let me know, and I'll get things finished up.

Thanks!
Sharaya

Sharaya

Thank you for all your hard work. Currently I have 8 items in my Shopping Cart - they should all be physical items:

Shopping Cart
Pathfinder Campaign Setting: Inner Sea Gods Hardcover (PFRPG)$ 39.99
Pathfinder Campaign Setting: Demons Revisited (PFRPG)$ 19.99
Advanced Races #6: Kobolds (PFRPG) Print/PDF Bundle $ 9.99
Kobold Guide to Worldbuilding PDF $ 12.99
Pathfinder Battles—Legends of Golarion: Fire Demon (Balor)$ 16.00
Pathfinder Battles—Legends of Golarion: Serpent Demon (Marilith)$ 10.00
Pathfinder Battles—Wrath of the Righteous: Aponavicious $ 20.00
Pathfinder Battles—Wrath of the Righteous: Khorramzadah $ 20.00
Subtotal (8 items) $148.96
Order Discount - $13.60

If you could push this from your side that would be great. Thank you again!

Would it be easier if I called?

Customer Service Representative

Huu-Yuu wrote:

Sharaya,

I too am having issues with ordering. If May orders are going to start in a few days, please set my current physical items to ship with that. I've been trying for several days, thinking it was just overload.

Your order has been submitted and the physical items have been moved to your sidecart to ship with your May subscription order.

If I can help with anything else, please let me know.

Thanks!
Sharaya

Customer Service Representative

Soridor wrote:
Sharaya wrote:
Soridor wrote:

Same problem for me!

Shopping cart -> checkout -> Please sign in -> site front page ->

I am also unsure where to put my discount code.

Could anyone help me out here?

To enter the promo code, try these steps:

After clicking the "Proceed to Checkout" button in the shopping cart-
Click on the "Step 3 - Payment Method" button
There is a section labeled "Promotions and Gift Certificates"
Enter the appropriate promo card in the box and click "Apply"

If you having problems checking out, please let us know, and we can try to submit the order from our side of the system, if you would like.

Thanks!
Sharaya

Thats the problem. After i click proceed to checkout i get thrown back to main page.

If you can see my shopping cart, it should contain 62 items. I would like you to submit my order from your side so i can secure these items before they go out of stock! :) And if possible add they may discount code since i cant do it from my end.

I have submitted the order with the May promo code. You should soon get an email confirming the order information. I currently have it suspended so that it won't ship until you have a chance to double check things. Let me know if everything looks good, or if you see any changes that need to be made. Also, let me know if you want it set to ship now, or combined with your May subscription.

Thanks!
Sharaya

Customer Service Representative

Rynar the Goblin Hunter wrote:
Can I have the items in my cart process and set to ship via priority mail? no matter how hard I try I can't check out either.

This has been done. :) You should soon get an email confirming the specific order information.

If I can help with anything else, please let me know.

Thanks!
Sharaya

Customer Service Representative

Katerek wrote:
Sharaya wrote:
Katerek wrote:

I too, am having a very difficult time processing an order. It seems to be stuck in some kind of loop. I was wanting to purchase everything in my cart using the may14 promo and cant get through. What are my options?

Until this issue gets fixed, we can submit the order from our side of the system. Would you like the physical items set to ship now, or moved to your sidecart to ship with your May subscription? Just let me know, and I'll get things finished up.

Thanks!
Sharaya

Sharaya

Thank you for all your hard work. Currently I have 8 items in my Shopping Cart - they should all be physical items:

Shopping Cart
Pathfinder Campaign Setting: Inner Sea Gods Hardcover (PFRPG)$ 39.99
Pathfinder Campaign Setting: Demons Revisited (PFRPG)$ 19.99
Advanced Races #6: Kobolds (PFRPG) Print/PDF Bundle $ 9.99
Kobold Guide to Worldbuilding PDF $ 12.99
Pathfinder Battles—Legends of Golarion: Fire Demon (Balor)$ 16.00
Pathfinder Battles—Legends of Golarion: Serpent Demon (Marilith)$ 10.00
Pathfinder Battles—Wrath of the Righteous: Aponavicious $ 20.00
Pathfinder Battles—Wrath of the Righteous: Khorramzadah $ 20.00
Subtotal (8 items) $148.96
Order Discount - $13.60

If you could push this from your side that would be great. Thank you again!

Would it be easier if I called?

Your order has been submitted, and you should soon get an email confirming the order information.

If I can help with anything else, please let me know.

Thanks!
Sharaya


Pathfinder Adventure Path, Rulebook Subscriber
Sharaya wrote:
Soridor wrote:
Sharaya wrote:
Soridor wrote:

Same problem for me!

Shopping cart -> checkout -> Please sign in -> site front page ->

I am also unsure where to put my discount code.

Could anyone help me out here?

To enter the promo code, try these steps:

After clicking the "Proceed to Checkout" button in the shopping cart-
Click on the "Step 3 - Payment Method" button
There is a section labeled "Promotions and Gift Certificates"
Enter the appropriate promo card in the box and click "Apply"

If you having problems checking out, please let us know, and we can try to submit the order from our side of the system, if you would like.

Thanks!
Sharaya

Thats the problem. After i click proceed to checkout i get thrown back to main page.

If you can see my shopping cart, it should contain 62 items. I would like you to submit my order from your side so i can secure these items before they go out of stock! :) And if possible add they may discount code since i cant do it from my end.

I have submitted the order with the May promo code. You should soon get an email confirming the order information. I currently have it suspended so that it won't ship until you have a chance to double check things. Let me know if everything looks good, or if you see any changes that need to be made. Also, let me know if you want it set to ship now, or combined with your May subscription.

Thanks!
Sharaya

Thanks Sharaya! The order looks good. Just ship it as soon as possible! :)

Customer Service Representative

Soridor wrote:
Thanks Sharaya! The order looks good. Just ship it as soon as possible! :)

Thanks for verifying that! I have unsuspended the order, and you should see a shipping update in the near future.

If you need anything else, please let me know.

Thanks!
Sharaya


Pathfinder Adventure Path Subscriber

I also started a separate thread as I thought you mentioned doing that. All of my items are stuck in cart as well. Can I have then all shipped with the promo code?

Please and thanks :)

Liberty's Edge

It went through normally now. I don't know if server load has eased off, or if you guys fixed something in the code or what, but it worked for me now.

Customer Service Representative

Seannoss wrote:

I also started a separate thread as I thought you mentioned doing that. All of my items are stuck in cart as well. Can I have then all shipped with the promo code?

Please and thanks :)

Got you taken care of in your other thread :)

Customer Service Representative

Samy wrote:
It went through normally now. I don't know if server load has eased off, or if you guys fixed something in the code or what, but it worked for me now.

Glad to hear it worked! The tech team fixed some stuff last night.

If we can help with anything else, please let us know.

Thanks!
Sharaya

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