Trying to place an order.


Customer Service

Scarab Sages

Hello,

Several times today I've attempted to checkout with what is currently in my shopping cart but every time I click on "Place Your Order" your system just sends me back to my cart.

Please help.

Thank you,

Jared

Paizo Employee Paizo Customer Service Algorithm

Boerngrim wrote:

Hello,

Several times today I've attempted to checkout with what is currently in my shopping cart but every time I click on "Place Your Order" your system just sends me back to my cart.
Please help.
Thank you,
Jared

Greetings Jared,

It looks like our system was having trouble processing your Print/PDF bundle and subscription together in the same order. I was able to split the two items into two separate orders and successfully submit all of the products. You should have just received a confirmation email for both, let me know if I can be of further service!

- Erik Keith

Scarab Sages

Erik Keith wrote:

Greetings Jared,

It looks like our system was having trouble processing your Print/PDF bundle and subscription together in the same order. I was able to split the two items into two separate orders and successfully submit all of the products. You should have just received a confirmation email for both, let me know if I can be of further service!

- Erik Keith

Thank you Keith. It looks like that sorted it!

Community / Forums / Archive / Paizo / Customer Service / Trying to place an order. All Messageboards
Recent threads in Customer Service