I used to be able to determine when items were sent to me, including the option to include an upcoming monthly shipment. I liked this option because it I was able to save money on shipping. Now I find I no longer have the option to determine when the items are sent to me.
For example, I placed an order today. Two of the items were pore-orders. As a result the order was split into three(order #'s 3033046, 3033047, and 3033048). I was not given the option to include any portion of the order in my upcoming shipments. I want the orders to be included in the next monthly subscription shipment when each item becomes available.
I too am having this problem. I wanted to get my purchase of the Kobold's New Path Compendium included with my next subscription shipment, but the option seems to be missing. I'm hoping to take advantage of the GM's day sale, so if it doesn't get worked out soon I'll probably skip it.
Paizo Customer Service Algorithm
|
Thanks for letting me know about this Teddy,
I was able to add the dice we have in stock to your pending subscription shipment, and set the ones that are currently on preorder to your sidecart. We recently updated the website and we're getting all the features fully reimplemented, if you have any trouble with anything on the website just let us know here and we should be able to set things right for you. : )
Azazyll - I was able to set your copy of New Paths Compendium to your sidecart, we should be included with a future subscription shipment. We're currently looking into the display error that is preventing it from properly showing up on your My Subscriptions page.
Thanks Erik.
I fully understand the problems that can happen when updating websites or any software program. Here's hoping all of the issues can be resolved quickly and without too much trouble.