Goblin Squad Store Soft Launch


Pathfinder Online

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Goblin Squad Member

Moonbird wrote:

Question about the EE package, from one of my guildmates who didn't participate in the Kickstarter (shame on him :-)): what do you really get for $100 ? Access to the game sure, but how many months afterwards ? Do you get anything else ?

I'm can't answer him because I have access through the Kickstarter Crowdforger Pioneer level, which gave us access to a whole bunch of pdfs and 3 months of game time. The description on the GW store doesn't say anything more than that it gives access to the game.

The only other info I found was a statement from Ryan saying that game time would cost $15/month during EE.

Any answer to my buddy's concerns ?

Seeya,
Moonbird

Goblin Squad Member

Da goblins are doing awesome work! Thanks for fixing me up. :)

Goblin Squad Member

My account issues as well have been corrected. Great work is being done over there.

Goblin Squad Member

I am curious what I am supposed to be seeing in the "My Account" on Goblinworks. All I see is under Enrollment that I am in Early Enrollment and then a section on personal information. Should I be seeing what add on's I had picked from the paizo side of things?

Goblin Squad Member

wxcougar wrote:
All I see is under Enrollment that I am in Early Enrollment...

I believe that's all you should expect to see right now. I expect the rest will come once they get that part working for everyone.

CEO, Goblinworks

@Moonbird - when you add an item to your cart in the Goblinworks store, it now shows everything that is included with that purchase. For Early Enrollment, that list is:

* Early Enrollment Access (Month 2, eta August 2014)
* Game Client Download
* New Player Pack (Consumables)
* Alliance Pack (Consumables)
* 3 Months of Game Time
* Goblin Squad Membership

CEO, Goblinworks

@wxcougar - not at this time. We are getting that information from Paizo but we are not yet doing anything with it.

CEO, Goblinworks

@All - we have found a problem related to case sensitivity in some of our modules. We're going to fix that today but it may have affected some users. If you changed case for a username between the Paizo site and the Goblinworks site you may get the error about the account being in use on the Goblinworks side.

After we fix this problem we may need to ask some affected users to re-complete the Account Transfer process. If you are getting this error, this may be the cause. We will update the community when the fix is deployed.

Goblin Squad Member

@Ryan: thanks for your answer :-)

Seeya,
Moonbird

Goblin Squad Member

I am managing two Buddy level pledges for a group of 4 friends. I have gotten the primary pledger accounts linked for both pledges. It was easy and straightforward to do through the Paizo accounts.

I have yet to do anything with the two buddy portions. I know you have reported there were problems and you are working on them. I would just like to know if there is anything you would like me to be trying to do in order to test the system. Their screen is so different from when I linked the two primaries I am just not sure how to attempt to link them.

I am absolutely fine with waiting until you announce it to be fixed, I just want to make sure there isn't something I can be doing to help test it.

Goblin Squad Member

I think buddies and GW Store purchases have to wait for emails.

Goblin Squad Member

Thanks for the responses! Wanted to make sure I was seeing what I should be seeing at this stage in the game.

Goblin Squad Member

@Ryan Thanks! We know you guys are busting your collective asses. All resolved and excited here.

Goblin Squad Member

KotC Nymerias wrote:

I am managing two Buddy level pledges for a group of 4 friends. I have gotten the primary pledger accounts linked for both pledges. It was easy and straightforward to do through the Paizo accounts.

I have yet to do anything with the two buddy portions. I know you have reported there were problems and you are working on them. I would just like to know if there is anything you would like me to be trying to do in order to test the system. Their screen is so different from when I linked the two primaries I am just not sure how to attempt to link them.

I am absolutely fine with waiting until you announce it to be fixed, I just want to make sure there isn't something I can be doing to help test it.

I am also having the same issue with my buddies.

CEO, Goblinworks

2 people marked this as a favorite.

No, there's no point in "testing" a site that currently doesn't do what it is supposed to do.

When it's fixed, we'll let you all know.

Goblin Squad Member

How do I plus a site 5 times? Do what needs to be done. Deliver no function before its time (and proof off performance). My job is to break you application before real users get there!

Goblin Squad Member

Ryan Dancey wrote:

No, there's no point in "testing" a site that currently doesn't do what it is supposed to do.

When it's fixed, we'll let you all know.

Thanks! I am more than happy to wait. I just didn't want to do nothing if something productive was an option.

Goblin Squad Member

Fafryd wrote:

My problem as follows:

1. Created Goblinworks account. Fine.

2. Click Pledge Link Tool. Redirects to Paizo.com account

3. Says....

You have no Kickstarter pledges.
If you used a different email address on Kickstarter you need a Claim Code. Please contact customer.service@paizo.com to request one.
If you've received a claim code from Paizo, please enter it here:
Claim Code

4. However, have no Kickstarter pledges. What I have when I hit "Order History" is

Order History
You have 1 order in your order history.

Order # Time Placed Items Total
xxx Mar 5, 2014 Goblin Squad Alpha $1,000.00

5. Conclusions is that I cannot seem to link a purchased Alpha pack from a couple of months ago to the Goblinworks.com account

Many thanks

Faf

Any update to this? Is there anything that folks in this situation should do? Merely trying to see this resolved pre alpha starting. Many thanks

Goblin Squad Member

Fafryd,

Ryan posted on the new Land Rush thread:

Quote:
... You are an Alpha backer of the 1st Kickstarter, or you purchased your Enrollment on the Goblin Squad Store on paizo.com. Those folks will be transferred by a process we are still working out.

I am in your boat as well.

CEO, Goblinworks

@Farfryd - we don't have a good system to get Alpha pledges from the 1st Kickstarter through the Pledge Manager and into our system. We are probably going to do it manually later this week or early next. As soon as we figure out the best process we will let you know what, if anything you will need to do. Thanks for your patience!

Goblin Squad Member

A suggestion for the Website: when you get to the Landrush-page there is very little explanation on what the landrush actually is and how it will play out. That information is in Lee's blog though. That blog is currently at the top of the Homepage but may fall down at some point.

So I think put another link in the current landrush explanation (which includes the link to Finding a Guild and Found your own) that directs to that Landrush blog. That would be easier then having to condense and rewrite Lee's blog. Landrushers might be interested in the Resources part of that blog anyway, so a link to the blog is probably best.

This for the hundreds of people that will start flooding here soon, and are not yet familiar with where to get the best info.

Goblin Squad Member

I participated in both the first and second Kickstarters (at the $100 level for both), and followed the instructions to link to a goblinworks.com account using the second kickstarter pledge. The account seems to have created fine and I can log in on goblinworks.com, but I don't see anything under My Account to indicate my enrollment status for any of the kickstarter perks.

Goblinworks Programmer

Zanzan wrote:
I participated in both the first and second Kickstarters (at the $100 level for both), and followed the instructions to link to a goblinworks.com account using the second kickstarter pledge. The account seems to have created fine and I can log in on goblinworks.com, but I don't see anything under My Account to indicate my enrollment status for any of the kickstarter perks.

I would recommend retrying the link tool as although Paizo did create an account for you, they did not send us any information as to what your account should have. When you retry the tool use the same username and password as you used previously. If you are unable to re-use the tool on Paizo please contact our customer support at customer.support@goblinworks.com

Goblin Squad Member

Tyncale wrote:
A suggestion for the Website: when you get to the Landrush-page there is very little explanation on what the landrush actually is and how it will play out. That information is in Lee's blog though. That blog is currently at the top of the Homepage but may fall down at some point.

I made a thread for suggestions like this, so they can all be gathered in one place. Would you be willing to add that?

Goblin Squad Member

I missed both Kickstartes and only donated to Goblinworks via the Goblinstore. Because of this it does not, as many of you know, allow me to link from Paizo to Goblinworks because I obviously don't have any Kickstarter pledges.

I'm pretty saddened about it because I'd like to be added to my company's roster! I feel so lonesome!

CEO, Goblinworks

4 people marked this as a favorite.

It looks like we have some movement on the Goblin Squad Store front. Hopefully more good news before the end of the week.

Goblin Squad Member

Taylor Hainlen wrote:
Zanzan wrote:
I participated in both the first and second Kickstarters (at the $100 level for both), and followed the instructions to link to a goblinworks.com account using the second kickstarter pledge. The account seems to have created fine and I can log in on goblinworks.com, but I don't see anything under My Account to indicate my enrollment status for any of the kickstarter perks.
I would recommend retrying the link tool as although Paizo did create an account for you, they did not send us any information as to what your account should have. When you retry the tool use the same username and password as you used previously. If you are unable to re-use the tool on Paizo please contact our customer support at customer.support@goblinworks.com

I resubmitted via the tool again, and my account info now shows I have early enrollment, so that appears to have worked:

Enrollment

Thank you! You're signed up for Early Enrollment.

Goblin Squad Member

@ Darcness: done!


Moving data around different systems are always troublesome. :S
I'm one of the guys who got into the kickstart by joining a friend and buying the 5-pack combo, so for now I can't see anything on the store (not even in the become a goblin link). :)

CEO, Goblinworks

@Edmar - whomever made the Guild pledge can distribute invites to you on the Pledge Manager on paizo.com, and must do so twice by also doing it on goblinworks.com. Those systems are working fine.


I am wanting to become a Goblin Squad member and I have tried on both the pazio site and the Goblinworks site and I get 2 different errors.

On the pazio site I goto Pathfinder Online and click on "Become a Goblin Squad Member!" I get redirected to another page and from there there is no body on the page, nothing can actually be done on the page.

On the Goblinworks site I enter the Store, add the "Early enrolment" package and go to complete my order. When trying to add a payment method from my Credit Card I get an "AVS missmatch" error and I am unable to proceed further.

Can anyone assist with this and me being able to become a Goblinsquad member?

note: I am located in Australia, I have also confirmed my billing address with my bank and credit card.

Thanks!

CEO, Goblinworks

@EloMoose - I've brought that error to the attention of the Back Office Ninjas.

Goblinworks Executive Founder

I have the "name reservation" addon, in my Paizo account, will I be able to use it before EE ?

I'm in the minority who participated to the 1st KS and bought the month 2 EE on the Paizo store.

Goblin Squad Member

1 person marked this as a favorite.

It looks like my Paizo and Goblinworks account are now linked. Thank you :)

CEO, Goblinworks

@Audoucet - we will have some kind of name reservation system set up before EE begins, and if for some reason we don't we'll tell everyone that characters named before the reservation system is implemented are going to be subject to being negated by people with a naming-rights precedence. But I'm reasonably sure we'll have a naming system ready in time.


EloMoose wrote:

I am wanting to become a Goblin Squad member and I have tried on both the pazio site and the Goblinworks site and I get 2 different errors.

On the pazio site I goto Pathfinder Online and click on "Become a Goblin Squad Member!" I get redirected to another page and from there there is no body on the page, nothing can actually be done on the page.

On the Goblinworks site I enter the Store, add the "Early enrolment" package and go to complete my order. When trying to add a payment method from my Credit Card I get an "AVS missmatch" error and I am unable to proceed further.

Can anyone assist with this and me being able to become a Goblinsquad member?

note: I am located in Australia, I have also confirmed my billing address with my bank and credit card.

Thanks!

Is the page you reach blank? If so, I've been dealing with that same issue.


Kobold Cleaver wrote:
Is the page you reach blank? If so, I've been dealing with that same issue.

Yes, the Paizo page is blank

Goblin Squad Member

See Credit-Card-payment-on-Goblinworkscom-gives.


That's not my issue.

Goblin Squad Member

The error you seem to get on the Goblinworks website seems exactly the same that I get, see the thread that Lam linked.

Someone from outside the US that gets an "AVS mismatch" error: Adress Verification Service mismatch.

The article that I linked in my thread talks about this error especially for those websites that use Authorize.net for their Credit Card authentication, and Ryan said in that thread that that is exactly the service they are using. So a known problem, that can also be resolved with the correct configuration of Authorize.net.

I hope once the holiday weekend is over, that they will tackle this issue.

I am not familliar with the issue on the paizo website, my card works fine there.


Yeah, it's not the same as your issue. Thanks and all, I'm just saying, they're different. I'm in Oregon, and as often as I claim that we're a separate territory, we are technically US. :P

My problem is with the Paizo store. GW's site may or may not work—I wouldn't know. I haven't tried to actually purchase the OE package yet.


To clarify: When I go here, it has me login.

Then it takes me here.

Goblin Squad Member

Sorry, brainlock. I read your post with the quote from elomoose, and mixed it up, thinking you were the one from Australia with the AVS mismatch error. Should not post so early in the morning, sorry. :)


Neither should I. It's midnight over here... XD

CEO, Goblinworks

2 people marked this as a favorite.

The Goblin Squad Store on Paizo.com is disabled at this time. The only way to purchase access is via Goblinworks.com. We know, they know, it's on the list to be redirected.

Goblin Squad Member

Will the Goblinworks website at some point provide the option to attach a Name to your account that is not the same as your username (that you have to fill in to login)?

With the landrush, the memberlists of applying Guilds now consist of hundreds of usernames, which is half of the info someone needs to get into your account. It is probably too late now, and after the landrush the point becomes somewhat moot anway. I take it the new forums will require either a separate registration or you will have to provide a separate Forumname.

Still a bit uncomfortable with the idea of those lists though. I know lots of websites and stores use emails for usernames, and that bothers me too.

CEO, Goblinworks

There will be a single sign-on for everything including the game. Use a strong password.

Goblin Squad Member

Will do, thanks.

Goblin Squad Member

Thanks for the heads up.

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