1001 Spells and Hero Labs


Product Discussion


I purchased 1000 Spells as a pre-order years ago and got the Hero Labs file with the PDF. The file no longer works with Hero Labs due to it also being a product from them. Is there a way to fix the problem or do I need to purchase the file for Hero Labs?

Thanks,
Saint Bernard


You have to buy it. When the file was listed for sale Lone Wolf made sure the old free file would no longer work. I was in the same situation as you and I had to buy it.


Check with Steve Russell. (Presuming this is 1001 Spells) He should have an official answer for you.

-Ben.

Liberty's Edge

PathfinderFan64 wrote:
You have to buy it. When the file was listed for sale Lone Wolf made sure the old free file would no longer work. I was in the same situation as you and I had to buy it.

If this is correct it seems awfully shady on hero labs behalf.


ShadowcatX wrote:
PathfinderFan64 wrote:
You have to buy it. When the file was listed for sale Lone Wolf made sure the old free file would no longer work. I was in the same situation as you and I had to buy it.
If this is correct it seems awfully shady on hero labs behalf.

This was not a hero labs deal, this was my call. The files were originally meant to go to Hero Lab for sale but they were not due to LWD not being set up to do this, so I released them as a bonus for free. We have since started selling them via Herolab since LWD became capable of doing this back in October 2013.

If you bought the PDF specifically for the Hero lab files we will verify your purchase and purchase date (you did not purchase it before the hero lab files were available) and we will see about getting a refund for the cost of the Hero Lab files.


I pre-ordered 1001 Spells here on Paizo and at the time the PDF and file were included with the hard cover.

Order # 1853208
Placed November 11, 2011
Purchaser Douglas Ervin
DougErvin913@aol.com

If I need to purchase the file from Hero Labs I will.

Thanks


Saint Bernard wrote:

I pre-ordered 1001 Spells here on Paizo and at the time the PDF and file were included with the hard cover.

Order # 1853208
Placed November 11, 2011
Purchaser Douglas Ervin
DougErvin913@aol.com

If I need to purchase the file from Hero Labs I will.

Thanks

Working on it, is this email also your hero lab license email?


Done.

Liberty's Edge

Rite Publishing wrote:
ShadowcatX wrote:
PathfinderFan64 wrote:
You have to buy it. When the file was listed for sale Lone Wolf made sure the old free file would no longer work. I was in the same situation as you and I had to buy it.
If this is correct it seems awfully shady on hero labs behalf.

This was not a hero labs deal, this was my call. The files were originally meant to go to Hero Lab for sale but they were not due to LWD not being set up to do this, so I released them as a bonus for free. We have since started selling them via Herolab since LWD became capable of doing this back in October 2013.

If you bought the PDF specifically for the Hero lab files we will verify your purchase and purchase date (you did not purchase it before the hero lab files were available) and we will see about getting a refund for the cost of the Hero Lab files.

So you released it for free, decided you could make money off it instead, sabotaged all the free versions, then released it for pay?


ShadowcatX wrote:
So you released it for free, decided you could make money off it instead, sabotaged all the free versions, then released it for pay?

I think it was a matter of coordinating with Lone Wolf-- the idea was to always sell the HL material, but it was (I believe) supposed to be something with the PDF or for backers/subscribers (I don't remember which).

As I remember it, there was a problem with getting it in a proper format for sale at the LW site. So rather than keep the material out of people's hands, Steve released the version that worked to folks while the issue was being worked. Then, when it was fixed, this meant the actual file was offered by Lone Wolf and the old file wouldn't work anymore.

Something similar happened when I was working on the Kobold Press material. I had a bunch of files which we had used when making up the Iconic Midgard Characters. Those files now have problems when you get the Midgard packages, because the files properly formatted for sale through the HL system at Lone Wolf have specific checks; values would seem duplicated, there are errors, and this "restriction" helps avoid that.

There's a lot of effort involved in making HL stuff work right. I have no qualms about paying for that material and I feel for publishers trying to set price points on it. The pool of talent available to perform conversions is limited and the knowledge set isn't easily acquired.

-Ben.


ShadowcatX wrote:


So you released it for free, decided you could make money off it instead, sabotaged all the free versions, then released it for pay?

No, it was never free, I released it as a bonus to an existing PDF and Print product, 1001 Spells had been out for several months and I added the file at no additional cost, but at a minimum you had to pay $19.99 for the PDF or $39.99 for the print version, I never told anyone I was going to add this on because it was not the original plan.

My original plan was to always sell it through Hero Lab.

I did not sabatoge it, it was a result of the way Hero Lab works, my not understanding that's how Hero Lab works, and my call not to have the coder do a massive amount of extra work that we could not pay for at the time to make it so both the free and the pay version would work. Rather if it became a customer service issue we would get a person set up with it or we would refund the customer (as we just did for Saint Bernard).

Yes I released it for pay, this is my day job.

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