Charged Twice


Customer Service

Liberty's Edge

I tried to buy two books in PDF format: Pathfinder Roleplaying Game Bestiary (OGL) and GameMastery Guide (OGL) PDF. I received a decline notice. I tried again, and I received a second decline notice.

I made contact with my bank and they told me that the two orders are "pending for approval". I think this is the case quoted down, from the FAQ:

FAQ wrote:
There are cases where we will receive a decline notice, yet your bank will accept the authorization and place a hold on your funds. In this instance, if you try to place the order again with the same card, it will probably fail again and put another hold on your account.

I would like to ensure i'll not be charged of this orders.

Lantern Lodge Customer Service Dire Care Bear Manager

I've put in reversal requests for those two authorizations. It looks like it was an address verification issue so you'll want to confirm you are entering the correct billing address before making another attempt.

Banks process reversals according to their individual policies. Usually customers see the authorizations drop off within 24 hours, though sometimes it does take longer.

thanks
sara marie

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