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Never received Order 2758559

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Pathfinder Rulebook Subscriber

Hi,

I never received the Gargantuan Skeletal Dragon from my Skull and Shackles order.

Did it ship?

Can someone figure out what happened to it?
Lantern Lodge Customer Service Dire Care Bear Manager

I've set up a replacement (order 2858408).

thanks
sara marie
Pathfinder Rulebook Subscriber

Thanks very much for your help! Any idea what happened to the original? I received the rest of the minis (which were shipped separate) no problem.
Dark Archive Customer Service Representative

Your order has not come back to us through the postal system yet, but it should eventually make its way back to us.

~Justin Riddler
Customer Service
Pathfinder Rulebook Subscriber

Hi,

I have not received the replacement order you listed above
2858408. It says it shipped back on the 24th of October.

I have been receiving my regular subscription shipments without problem so it can't be my shipping address as a problem. I also received the original Skull and Shackles crate order without issue.
Pathfinder Rulebook Subscriber

No response?

I just received an item I ordered on Friday by mail. So it doesn't make sense that the Dragon hasn't shown up.

They are off on Saturday, and Sunday. Also today, Monday is a USA holiday.

I salute all my fellow Veterans..... Ooo Rah !!

-- david
(1LT US Army Infantry, 1970-1972)
Lantern Lodge Customer Service Dire Care Bear Manager

I've managed to track down some information regarding the order. According to USPS,

Notice Left
We attempted to deliver your item at 6:57 pm on October 28, 2013 in [redacted] and a notice was left. You may arrange redelivery by visiting http://www.usps.com/redelivery or calling 800-ASK-USPS, or may pick up the item at the Post Office indicated on the notice. If this item is unclaimed after 15 business days then it will be returned to sender.

I'll shoot you an email with the details so hopefully you can rearrange delivery.

thanks
sara marie
Pathfinder Rulebook Subscriber

I got your email (and responded).

They did attempt to deliver something on the 28. I then used their website to rearrange delivery. they never attempted this and have now already returned to sender.

Can you ship it out yet again using a trackable shipping method? I will pay the difference.
Lantern Lodge Customer Service Dire Care Bear Manager

I've set up a replacement and set it to ship via UPS Ground. You should be receiving a confirmation email shortly.

thanks
sara marie
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