Please cancel all my subscriptions and any pre-orders I may have. Paizo is doing a terrible job of packaging recently. You use to use side/corner guards that kept things from being damaged but now it is just throw it in the bag or box. This last order has just did it. The Wayne Reynolds art book is so damaged that I will just be throwing it away along with the new adventure path. Everything else except the 2 paperbacks are damaged but I guess I will keep them. What a waste of $153.
Paizo Customer Service Algorithm
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I'm sorry to hear about the damaged condition your books arrived in, if you would like I can set up a replacement shipment for the damaged products to be sent to you.
If possible we would appreciate it if you could take a few pictures of the damaged books and send them to us at customer.service@paizo.com. We take the quality of our products very seriously here, both in their production and in the condition they arrive at your location in, and I would like to see how they were damaged so we can prevent it from happening in the future. If a hardcover is arriving in a condition that warrants being thrown away it's completely unacceptable.
I have cancelled your subscriptions as requested. Please get back to me and I'll be glad to assist you further.
- Erik Keith
Don't worry about sending replacements. I will just buy the regular edition of the art book in the store and I have all the adventure paths #1-72 so I will just quit here and not worry about them anymore.
When you stopped using the corner protectors about 6 months ago I have not had a shipment arrive without every book having at least some damage. I just didn't bother to report it except 1 time I believe. Before that almost everything arrived in perfect condition. I really wish I could keep my subscriptions but it is just too upsetting to get them in such bad condition. This time was just it for me. I feel like I just threw away $153 and all I got for it was a lot of stress. Getting the monthly subscriptions was a good experience and something I looked forward to every month until recently.
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Could you reinstate my subscriptions? I would like to give Paizo another chance. Thanks.
I hope it works out better for you! I am sure they appreciate another opportunity.
I received my copy of Mythic adventures with corner guards. Perhaps this was due to your feedback.
I hope it works out better for you! I am sure they appreciate another opportunity.
I received my copy of Mythic adventures with corner guards. Perhaps this was due to your feedback.
Thanks. I hope it did help add corner guards. My Mythic Adventures did not have them and had some corner damage but not enough to want to replace it. I think the art book took the majority of the damage along with the adventure path. I should have kept them to take pictures but I didn't. My fault though. Those corner guards make a BIG difference.
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Paizo Customer Service Algorithm
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Could you reinstate my subscriptions? I would like to give Paizo another chance. Thanks.
I have reinstated your subscriptions as requested. You should be able to confirm their reactivated status on your My Subscriptions page.
If any of your future shipments arrive with damaged products please let us know immediately. We take the quality of our products seriously, both in the design and content of our books and also in the condition they arrive at your location in. Let us know if anything pops up again and we'll be glad to address it.
- Erik K