Order 2584683 Missed Sidecart Purchases


Customer Service


Pathfinder Rulebook Subscriber

For each of the past few months, after receiving my preliminary notification, I've been going to the store and ordering additional products I need to nudge my final purchase above the $100 limit for purposes of discounted shipping.

However, after placing two orders this past weekend, I just now received my shipping notification, and none of those items are on the packing list.

Preliminary Notification (June 13th):
Thank you for your continuing support of Pathfinder Pawns!

In the next week or so, we're expecting to ship Pathfinder Pawns: NPC Codex Box, the next product of your subscription.

When it ships, we'll be charging a total of $75.14 to your credit card. When we charge your card, you'll be given access to your free PDFs, and we'll also send a confirmation email to let you know that it has shipped.

If you would like to add additional items to this order, go through the usual checkout process, and choose the option to ship the new items with the pending order # 2584683. If you don't see this option, your subscription order is past the point where we are able to add items to it... but you can still choose to ship those items with the following subscription shipment.

If you have any questions or concerns, please let us know. Thanks!

Paizo Order # 2584683, submitted June 13, 2013 at 05:08 PM (US/Eastern).

This order contains the following items:
1 x Pathfinder Pawns: NPC Codex Box (preorder) @ 33.99 = $33.99
1 x Pathfinder Map Pack: Forest Trails (preorder) @ 11.19 = $11.19
1 x Pathfinder Adventure Path #71: Rasputin Must Die! (Reign of Winter 5 of 6) (PFRPG) (preorder) @ 15.99 = $15.99

Subtotal (3 Items): $61.17
Shipping & Handling: $13.97
-----------------------------------
Order Total: $75.14

Order 2622868 (June 14):
Thank you for placing Paizo Order # 2622868, submitted June 14, 2013 at 12:30 PM (US/Eastern).
This order has been split into 2 orders.

Order # 2622869
1 x Pact Magic Unbound, Vol. 1 (PFRPG) Print/PDF Bundle @ 16.96 = $16.96
(Fulfilled June 14, 2013 at 12:30 PM (US/Eastern))
1 x Pact Magic Unbound, Vol. 1 (PFRPG) PDF
(Fulfilled June 14, 2013 at 12:30 PM (US/Eastern))

Order # 2622870

Subtotal (1 Item): $16.96
-----------------------------------
Order Total: $16.96

2622876 (June 14):
Thank you for placing Paizo Order # 2622876, submitted June 14, 2013 at 12:37 PM (US/Eastern).

You chose to ship the following items with your subscription shipment:

1 x 10" Octagonal Wood Dice Tray @ 17.00 = $17.00
(Moved to sidecart)

Items in your sidecart will ship with the next possible subscription shipment (and will be held for the following shipment if they are unavailable at that time.) If you decide you want the items in your sidecart to ship sooner than that, you can go to your account on paizo.com https://secure.paizo.com/paizo/account at any time and select 'Ship As Soon As Possible'.

Subtotal: $0.00
-----------------------------------
Order Total: $0.00

Final Shipping Notification (June 17):
A package containing 3 items from Paizo Order #2584683 is expected to ship from the Paizo warehouse by Friday, June 21 via USPS Priority Mail, estimated 2 to 5 business days in transit.

<snip>

The following products are included in this shipment:
1 x Pathfinder Pawns: NPC Codex Box
1 x Pathfinder Map Pack: Forest Trails
1 x Pathfinder Adventure Path #71: Rasputin Must Die! (Reign of Winter 5 of 6) (PFRPG)

I've never had this happen before. Did I do something wrong?

Dark Archive Customer Service Representative

Hey there,

It looks like you directed these orders to your sidecart for shipping with your next subscription shipment. When you receive your authorization email we have already pulled items out of your sidecart and into a new order. When you want to add items to your pending subscription order, you need to select the "Combine with Pending Order" option during checkout rather than the "Hold for Monthly Shipment" option.

The items from your order are currently waiting in your sidecart and are set to ship with next months subscription.

~Justin Riddler
Customer Service


Pathfinder Rulebook Subscriber

Oof... Guess I didn't have enough coffee Friday or something. Thanks for the explanation, Justin.

Community / Forums / Paizo / Customer Service / Order 2584683 Missed Sidecart Purchases All Messageboards

Want to post a reply? Sign in.