Order 2438834

Customer Service

Good afternoon,

I had a question about my order, #2438834. First, it contains both The Shackled Hut and Maiden, Mother, Crone. I'm curious why Shackled Hut wasn't sent separately?

Also, The Shackled Hut has been available in PDF for a while now, but a PDF copy has not appeared in my Downloads. I find it odd that the PDF is available to purchase, and I , a subscriber, don't have my PDF copy yet.

I understand you have a lot on your plate. I'm just curious about the reasons behind this.


Paizo Employee Paizo Customer Service Algorithm

There was an error that occured in a small number of last months subscription orders that caused them to take significantly longer than expected to be fulfilled, since your previous months subscription shipment was not fulfilled yet the two Adventure Paths have automatically been bundled together by our system to minimize the cost of shipping and have been set to ship together.

PDFs for subscription products are granted as soon as a product ships, so your PDF for The Shackled Hut should be granted as soon as it ships in the near future.

Sorry for the delay on last months Adventure Path, we should have it to you in the near future. Let me know if you have any other questions. :)

- Erik K

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