Is priority mail always sent in an envelope? I assumed it would be a box. My order arrived with the envelope damaged and torn open. It was secured with a rubber band. Broken Chains and The Shackled Hut were damaged but Dungeoneer's Handbook was ok.
Thanks. Is there any way to always ship priority in a box? The envelope was torn open at the factory sealed end while the end with the tear strip was still sealed. The post office just put a rubber band around it to seal it up again. Also all four corners were smashed. I am pretty sure the contents spilled out at one point since the envoice was missing.
Customer Service Manager
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Unfortunately, changing the shipping method like that isn't something that is feasible for our warehouse system. However, damages like this are rare. Depending on what the releases are next month, the subscription order with replacements may or may not fit into an envelope or box.
Thanks
Sara Marie