Broken Item in Order 2309877


Customer Service

Liberty's Edge

(Sorry if this is a double for you guys, just realized I submitted two issues to you yesterday and wanted to make sure you didn't think it was the same issue. Ignore if it is.)

When I received my copy of the Pathfinder Adventure Path: Rise of the Runelords Deluxe Collector's Edition (PFRPG) Hardcover, the Hinge was broken off of it, and the pin that holds it in place was snapped in half.

Because of my main interest in this as a collector's item, I would like to exchange it for an intact copy.

Thank you all so much,

- Perram

Paizo Employee Paizo Customer Service Algorithm

Perram wrote:

(Sorry if this is a double for you guys, just realized I submitted two issues to you yesterday and wanted to make sure you didn't think it was the same issue. Ignore if it is.)

When I received my copy of the Pathfinder Adventure Path: Rise of the Runelords Deluxe Collector's Edition (PFRPG) Hardcover, the Hinge was broken off of it, and the pin that holds it in place was snapped in half.

Because of my main interest in this as a collector's item, I would like to exchange it for an intact copy.

Thank you all so much,

- Perram

Hey Perram,

We're currently in the process of determining the best way to resolve the issue with the faulty hinge. As soon as we come up with a decisive answer we'll contact you via email to assist you further. If you don't hear back from me by Friday feel free to send an email to customer.service@paizo.com and I should be able to update you at that time.

Thanks for your patience while we look into this.

- Erik Keith

Liberty's Edge

Thank you Erik.

Paizo Employee Paizo Customer Service Algorithm

Perram wrote:
Thank you Erik.

Thanks for your patience Perram,

I've just sent an email with a few options on how to best resolve the erroneous latch on your book. Just send us a reply email with the choice you would prefer and I'll be glad to take care of the rest!

- Erik K

Community / Forums / Archive / Paizo / Customer Service / Broken Item in Order 2309877 All Messageboards
Recent threads in Customer Service