Rise of the Runelords Deluxe Edition


Customer Service

Scarab Sages RPG Superstar 2009 Top 32

Hi Guys,

I originally put my RotRL Deluxe in my sidecart to ship with the next available Subscription shipment and at the moment it is sitting in the December Shipment in my My Subscriptions page.
Is there any kind of remote posibility that this can be seperated and shipped this week along with the rest of the ones going out (I wasn't sure how you were doing the pre-orders, so if it's already slated to be seperated and shipped then thanks in advance). :)

I'd also like to make sure that when it is shipped that it will use the Paizo Credit I have available, the reason I got the Gift Certificate was so I could use it for the RotRL Deluxe.

Cheers
Craig

Lantern Lodge Customer Carebear

You had two other orders pending and they have been combined with the Deluxe book on order 2342903. I've added the store credit and there is a balance of $93.10. Let me know if you need to adjust the order further.

thanks
sara marie

Scarab Sages RPG Superstar 2009 Top 32

Thanks Sara Marie, that's great!

Scarab Sages RPG Superstar 2009 Top 32

Is it possible for you guys to cancel pre-authorisations from your end? I paid for one of the non-Runelords orders on a different credit card (there isn't enough on the card that's used for my Subscriptions and it looks like the pre-authorisation has charged earlier this morning before the orders were combined). I need to use the money in that card to pay the $93.10 difference (or at least be able to take it and shift it to the other card) but I can't because of the new pre-authorisation.
Sorry to be a pain.

Lantern Lodge Customer Carebear

I've reversed the authorization, though it is up to your bank as to how long it takes to disappear.

thanks
sara marie

Scarab Sages RPG Superstar 2009 Top 32

Cool, thank you so much Sara Marie. You're Awesomesauce all wrapped up in a light fluffy Sara Marie Tortilla! :)

Edit: And I just checked, the pre-authorisation is already reversed so I'm gonna confirm the order now. Yay! :)

Scarab Sages RPG Superstar 2009 Top 32

OK there is something screwy going on with this order. :(

When the authorisation cleared yesterday, I went ahead and re-authorised the order on the other credit card. When I did, a $25 pre-authorisation from Paizo appeared on my card almost immediately. Now the order has attempted to ship today and that $25 pre-authorisation hasn't included in the $93.10 total, so once again the card is short. Now I've topped the card up again and there is $100 available right now, but every time I try to finalize the order using this card it keeps telling me that it is declined due to insufficient funds. But there are not insufficient funds. I seriously can't keep topping the card up with more money as I have home loan bills that are due tomorrow and even though I know that the $25 pre-authorisation will drop off and that money will once more be available, that won't be for at least another week (the usual time it takes for the pre-authorisations to clear). I don't know what else to do to get this order to ship. I have the money there but the ordering system won't accept it... :/

Paizo Employee Customer Service Happiness-Inducement Imp

Yeah, this was a screwy order. :/

After the $300 store credit was applied, the order had a remaining balance of $93.10. I don't know why the system decided to auth and settle just $27.01 of that, but it did and we are looking into it. The decline notice you were getting was from the remaining $66.09. It was being declined for some esoteric internal system reason that had nothing to do with the amount of funds on your card.

The upshot is, I have gotten your order shipped out, and it is on it's way to you. Furthermore, I then audited the order to make sure that you were charged the correct amount. As far as I can tell, you were. Please double check my work on your end-of-the-month bank statement to make sure that there were no other irregular charges that I missed. If there were, please let me know (preferably through email to preserve some privacy).

Thanks,
cos

Scarab Sages RPG Superstar 2009 Top 32

No problem, thank you very much Cos! You too are Awesomesauce, but you're more like the crunchy Taco shell to Sara Marie's fluffy Tortilla... ;)

Edit: Just checked my card and it has charged the balance (the other $66), so hopefully all should be good. :)

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