Broken Rise of the Runelords Minis


Customer Service

Scarab Sages RPG Superstar 2009 Top 32

Hi All :)

First of all I'd like to say that I am truly amazed by the fast turn around on this package. I got the Shipping notification on Friday and my Minis arrived today! That is the fastest I've ever had anything delivered before (5 day, two of which were weekend days). Now onto my query...

I know this has probably been asked and answered before but I have a question regarding (received) broken Rise of the Runelords Minis.

3 of the Minis were broken in some way when I opened the boosters.
1x Mokmurion and
1x Ameiko Kaijutsu
are both off their bases.
Mokmurion I think I might be able to glue back on because he seems to fit back into the holes. Ameiko is a no go though, I can't get the foot pegs to fit into the holes. Both of these minis I have doubles of though so I am not too worried, even though Mokmurion is a Rare.
My real problem is my Highlady Athroxis (Rare). She is missing her left arm (the one not holding her weapon) at the shoulder. I checked in the box and it's not in there either (I did this when something was missing off one of my Heroes and Monsters minis and found what had broken off in the plastic; that wasn't an issue though as it was just some spikes off the Ogres Club). This was the only copy I got of this mini, so I'm pretty upset about the unrepairable damage.

What I was wondering is: Is there a process, either here or through Wizkids, to go about reporting and possibly getting a replacement for the damaged minis (especially Highlady Athroxis if not the other two)?

Cheers


I also had a minotaur I purchased that came off its base as I took it out of the box. No worries on my end, but I figure you all at Paizo may be able to evaluate the cause and address it for future batches.

Cheers as well.


Pathfinder Maps, Starfinder Maps Subscriber

I don't know whether you're supposed to start with where you bought the figure first, but Wizkids have a process for people needing replacements on this page. You need to create an account, which I've never done, so I don't know how it all works after that. I've heard it's reasonably smooth though.

PS - I was equally astonished at the speed that my shipment travelled as well. Left paizo on Thursday, from memory and got to Australia by Wednesday. A pleasant surprise. :)

Paizo Employee Director of Sales

^--- What Steve said. Wizkids have a replacement process for damaged minis. Other than annoyance at having to make an account, I've not heard any complaints about their replacement service.

Thanks,
cos

Scarab Sages RPG Superstar 2009 Top 32

Thanks Steve and Cosmo. :)

Scarab Sages RPG Superstar 2009 Top 32

hmmm... It appears the Rise of the Runelords isn't yet available for replacements. :(

Lantern Lodge

We don't have singles up yet either, so I can't get those individual minis replaced for you via Paizo either :( I've emailed a couple people to see if we can get a timeframe for when the RotRL set will be available on the WizKids support site for replacements of broken minis.

thanks
sara marie

Lantern Lodge

I just learned a fantastic amount about mini production, the upshot being, Wizkids is an even smaller company than Paizo! and while they are working like mad, it does take them a bit longer than you might think to get all that replacement stuff set up. Rest assured they *will* get it up and running and they will take care of their customers.

thanks for your patience,
sara marie

Liberty's Edge

Pathfinder Maps, Starfinder Maps Subscriber

Thanks for checking on it Sara! I'll keep looking at their site to see when they will have it sorted out!

Scarab Sages RPG Superstar 2009 Top 32

Thanks for that Sara Marie. :D

Liberty's Edge

Adventure Path Charter Subscriber

Since I too have two broken minis, I'll also keep watching their site.

Does anyone know if they send replacements outside the US?

Scarab Sages RPG Superstar 2009 Top 32

Sara Marie, I hate to be a pain in the butt but is it at all possible now that you have your singles up for me to get a replacement for my High Lady Athroxis? The Mokmurion and Ameiko I can wait for Wizkids to get their system up and running, but since we will be restarting our RotRL campaign in the next fortnight and we're starting Sins of the Saviours I'd like to be able to use an unbroken mini if it's at all possible.
Not super worried if you can't, but I'd love you for it if you can. :)

Lantern Lodge

Nikosandros wrote:

Since I too have two broken minis, I'll also keep watching their site.

Does anyone know if they send replacements outside the US?

I believe they do. If you have issues getting your broken minis replaced due to your overseas address, please let us know.

Lantern Lodge

flash_cxxi wrote:

Sara Marie, I hate to be a pain in the butt but is it at all possible now that you have your singles up for me to get a replacement for my High Lady Athroxis? The Mokmurion and Ameiko I can wait for Wizkids to get their system up and running, but since we will be restarting our RotRL campaign in the next fortnight and we're starting Sins of the Saviours I'd like to be able to use an unbroken mini if it's at all possible.

Not super worried if you can't, but I'd love you for it if you can. :)

I've sent you an email regarding this matter.

thanks
sara marie

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