UPDATE *AUGUST SUBSCRIPTION* UPDATE


Customer Service

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Paizo Employee Customer Service & Community Manager

Steve Geddes wrote:


Unfortunately, the system displays the same status to everyone.

Yes. Fixing that is on the todo list, but pretty far down.


Sara Marie wrote:

Added the following update:

**UPDATE: August 17th**
All of our standard shipments that did not have any issues have gone out!

Thank you


1 person marked this as a favorite.

Out of curiosity, my RPG sub Ultimate Equipment indicated it shipped on 8-6-12. I haven't recieved it as of Friday 8-17-12. It usually takes about 4 days for a shipment to get here. I've been thinking "maybe tommorow" for the last week. Is this something that could have been delayed despite the "shipped date" on my prescriptions and e-mail indicating it would ship by then or has the USPS eaten my book?


R_Chance wrote:
Out of curiosity, my RPG sub Ultimate Equipment indicated it shipped on 8-6-12. I haven't recieved it as of Friday 8-17-12. It usually takes about 4 days for a shipment to get here. I've been thinking "maybe tommorow" for the last week. Is this something that could have been delayed despite the "shipped date" on my prescriptions and e-mail indicating it would ship by then or has the USPS eaten my book?

^ Ditto. I was just about to start a whole new thread on this.


I have an order that's been "shipped" since August 7th and it's still not here.


If my order that states the same date (8/6 or 8/7) as the ship date is any indication, you should see it shortly, as mine just arrived Saturday.


Adventure Path Charter Subscriber; Pathfinder Companion, Lost Omens, Maps, Pathfinder Accessories, Pawns, Rulebook Subscriber; Starfinder Charter Superscriber

My august subscription order ist still pending.
Any news when the rest of the subscription orders will be send ?

Best regards

Iris

Silver Crusade

Cyria wrote:

My august subscription order ist still pending.

Any news when the rest of the subscription orders will be send ?

Best regards

Iris

You arenot alone, of course I messed so often with my order, its like frankensteins monster now. Still would be nice to get the pdf before its available at the store.


Cyria wrote:

My august subscription order ist still pending.

Any news when the rest of the subscription orders will be send ?

Best regards

Iris

Mine is still listed as Pending as well. I sent an email to customer service asking for an update on my order and no word back yet.

Silver Crusade

Well I hope that my shippment will go out today, but with GenCon, the 10 year sale and the fact that it is summer and many people have to use this time for vactions with their kids - we really can't blame the paizo warehouse staff.


Still nothing on my subscription that shipped out on the 3rd though, strangely enough, the order I placed that shipped out on the 6th just came in today.

Edit: my advice to those who have packages that have been shipped is to go to track this package (if you have it) < contact us *on the left hand side of the screen* < tracking inquiries < fill out the info < complain loudly (caps lock ftw). Seemed to work for me but your mileage may vary.

Paizo Employee Sales Associate

If you have any outstanding issues related to your subscription or shipment, please start a new thread with your issue and we will get you taken care of as soon as possible. I'm locking this thread so it doesn't gather any further questions that I'll miss. :)

Thanks,
cos

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