Order #2090925 slow to ship...


Customer Service


Hello,

Even though the Paizo site lists order #2090925 as having shipped July 10th it doesn't show up in UPS tracking until July 17th with a delivery of July 23rd (and as of July 18th it is still in WA). As I'm out of town for a bit soon I won't be able to get the package, but hopefully my friend who is watching the house will get it. What caused the delay? Had I known I'd have probably asked for the order to be held until I get back.

Thanks!

Paizo Employee Director of Sales

BigWeather wrote:

Hello,

Even though the Paizo site lists order #2090925 as having shipped July 10th it doesn't show up in UPS tracking until July 17th with a delivery of July 23rd (and as of July 18th it is still in WA). As I'm out of town for a bit soon I won't be able to get the package, but hopefully my friend who is watching the house will get it. What caused the delay? Had I known I'd have probably asked for the order to be held until I get back.

Thanks!

Unfortunately, the subscription shipment this month was delayed getting sent out of the warehouse. Therefore, while most/all of the subscription shipments were "shipped" in our computer system on the 10th (thus granting access to the PDFs), many did not get actually put into the mail until last week.

I am very sorry for any inconvenience caused. However, your package is on it's way to you and should be showing up at any time now.

Thanks,
cos


Whew, was worried it was something on UPS' end. Thanks for the explanation, I've got my PDFs to tide me over on vacation (typing this not more than 20 miles from you all!). Hopefully UPS will not just leave it out in the rain (they are pretty good about leaving it on my porch or at least bagging it if they leave it outside). Thanks!

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