Order # 1921430


Customer Service


Would really like to know why the tracking number for this order, which according to the email (which I received on the 18th) was expected to ship on the 20th, still isn't valid. I understand there was weather, but my money was taken, which as I understand Paizo doesn't do unless they've shipped the product. Now, I'm twelve days past when I received the email, and I have no book, nor do I have a valid tracking number. I called the customer service number earlier and left a message, but didn't get a response that way either. If the book shipped late because of weather I can understand that, what I don't understand is why the tracking number is invalid, and why I can't seem to get an answer from CS.

Paizo Employee Sales Associate

Unfortunately, due to inclement weather in the Seattle area earlier this month, our warehouse was closed for a week. This caused a big backlog of orders and the delay of many shipments over the last couple of weeks.

We did get many orders in this shipment shipped in the system, but with the warehouse closed, we were not able to get the packages picked up by the delivery services. Therefore, we couldn't get the books in the mail right away, but this did get you and many people your PDFs sooner. This is what created your tracking information and sent you the confirmation email. The last of these books from this shipment should be getting into the mail system today and the tracking information should be in the system by tomorrow.

This is actually what we do with every subscription shipment, but normally we get the books in the mail at nearly the same time.

Therefore your order will still be showing up, but it will probably be a couple of weeks late in it's arrival.

Thanks,
cos


Thanks for the answer Cosmo, I appreciate the response.


My order arrived today, and I wanted to thank the staff at Paizo for doing what they could to handle to the situation they were presented with. Several customers found themselves in a frustrating situation, myself included, and took to the forums to dish out some negativity, and that just wasn't fair of any of us. Your staff was presented with a situation that was a no win, and you did the best you could with it.

I am curious, reading over a few other posts, I'm seeing that a few folks got a belated Christmas card with this shipment, and whereas I understand the code is invalid, I was wondering if there was any chance to still get one of those cards, I think it would be neat to add it to my Paizo shelf. If not, I'll just have to hope to get one next year, lol.

Paizo Employee Sales Associate

KTFish7 wrote:

My order arrived today, and I wanted to thank the staff at Paizo for doing what they could to handle to the situation they were presented with. Several customers found themselves in a frustrating situation, myself included, and took to the forums to dish out some negativity, and that just wasn't fair of any of us. Your staff was presented with a situation that was a no win, and you did the best you could with it.

I am curious, reading over a few other posts, I'm seeing that a few folks got a belated Christmas card with this shipment, and whereas I understand the code is invalid, I was wondering if there was any chance to still get one of those cards, I think it would be neat to add it to my Paizo shelf. If not, I'll just have to hope to get one next year, lol.

Thank you for the kind words! :)

It looks like you started your AP subscription on 12/30/11, after we processed subs for the card. I'll go ahead and put one in with your next subscription shipment.

Thanks,
cos


Thanks Cosmo, 'preciate that.

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