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Yesterday I placed the WizKids subscription in my shopping cart in preperation for purchasing it later this week.
In the meantime I ran into a PDF I thought would be perfect for tonights game. I removed the subscription so I could purchase only the PDF and now the item is gone, but the cart still shows the cost of the case.
It looks like I won't have the PDF in time and I'm seriously reconsidering getting the subscription. If the shopping cart won't work right how do I know the subscription will work right? Last year I ordered a Print and PDF book. The Print book was merged with a future subscription item. When I canceled my subscription Paizo canceled sending my the print book I paid for.
I love the pathfinder game, but I have been burnt over and over by Paizo, and I'm really confused who other people can act so happy about a company who can't seem to get basic orders correct.
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Not sure what happened with that case being stuck there but I will pass it along to the tech team. Its removed now so the shopping cart is clear. I apologize for the inconvenience this caused.
The issue with the canceling of the item was human error on our end where the person cancelling the order did not realize there were print products from a bundle on the order. I'm not seeing on your account that you contacted us regarding the item being cancelled, if you have indeed not gotten these two books, I would be happy to send them out (free shipping) as soon as possible, just let me know.
With regards to the case subscription, (and actually any order from us) we are more than happy to help if any issues arise, just let us know if there is an issue an we will make sure it gets taken care of.