I have placed order # 1762952, and recieved an email saying that the order is being filled, but within the email was the line:
Will not ship before you contact Customer Service.
So do I need to reply to the information email? I don't remember this step the last time I ordered product (admittedly a while back) so I am confused as to the proper procedure.
Director of Sales
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I have placed order # 1762952, and recieved an email saying that the order is being filled, but within the email was the line:
Will not ship before you contact Customer Service.
So do I need to reply to the information email? I don't remember this step the last time I ordered product (admittedly a while back) so I am confused as to the proper procedure.
It looks like your order was set to an address that did not have a phone number attached. Since you did take care of this once before, I have just added the phone number we have on file to the address. It should ship just fine now.
Please take a moment and double check my change by going to your My Addresses page (which can always be found on your My Account page). If there are any further errors in your address you can make any necessary changes there.
Thanks,
cos
Hmm, yes, I was prompted to re-enter my address and phone number for this purchase, and I guess I/that-step caused an issue.
Thank you for your assistance.