Subscription Error?


Customer Service

Sovereign Court

Hello there,

It appears as though there's something wonky going on with my subscription. I believe I should have been shipped Pathfinder AP #51 by now, but it's not even listed as my next volume to be received. In addition, I noticed that my Pathfinder Advantage discount seems to have disappeared, even though I'm still a subscriber; my account page tells me that my subscription is active and that I should be receiving #52 next. Is there a way to fix it so that I receive #51 next, rather than #52?

Thanks!

Paizo Employee Software Test Engineer

Nameless wrote:

Hello there,

It appears as though there's something wonky going on with my subscription. I believe I should have been shipped Pathfinder AP #51 by now, but it's not even listed as my next volume to be received. In addition, I noticed that my Pathfinder Advantage discount seems to have disappeared, even though I'm still a subscriber; my account page tells me that my subscription is active and that I should be receiving #52 next. Is there a way to fix it so that I receive #51 next, rather than #52?

Thanks!

It looks like we haven't been able to ship to you because of an invalid address. The reason for this is because all of our international orders require a phone number in the address, which seems to be missing. Go to your shipping address page and click the add phone number button. Once you have added one to your address, let us know here and we can get your previous adventure paths shipped to you as soon as possible.

Sovereign Court

Erik Keith wrote:
Nameless wrote:

Hello there,

It appears as though there's something wonky going on with my subscription. I believe I should have been shipped Pathfinder AP #51 by now, but it's not even listed as my next volume to be received. In addition, I noticed that my Pathfinder Advantage discount seems to have disappeared, even though I'm still a subscriber; my account page tells me that my subscription is active and that I should be receiving #52 next. Is there a way to fix it so that I receive #51 next, rather than #52?

Thanks!

It looks like we haven't been able to ship to you because of an invalid address. The reason for this is because all of our international orders require a phone number in the address, which seems to be missing. Go to your shipping address page and click the add phone number button. Once you have added one to your address, let us know here and we can get your previous adventure paths shipped to you as soon as possible.

Weird. It worked when Patfinder AP #50 shipped last month. Anyway, I've added my phone #, so hopefully it works now!

Paizo Employee Software Test Engineer

That should do it. The last thing you'll want to do is confirm that the payment method that's set for the subscription item is correct at:

https://secure.paizo.com/paizo/account/payment

As soon as we have an working payment method the shipment will be added to our shipping queue to be processed as soon as possible.

- Erik

Sovereign Court

Erik Keith wrote:

That should do it. The last thing you'll want to do is confirm that the payment method that's set for the subscription item is correct at:

https://secure.paizo.com/paizo/account/payment

As soon as we have an working payment method the shipment will be added to our shipping queue to be processed as soon as possible.

- Erik

Should be fixed now.

Thanks for your help!

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