Paizo financial transactions reading as "DESPINOS TIRE SERVICE MANSFIELD"


Customer Service

Paizo Employee Customer Service & Community Manager

It appears that our processor recently made a change to their database. Due to an error in that process, all merchant names in their database were changed to "DESPINOS TIRE SERVICE MANSFIELD". They do not currently have an ETA on when this will be resolved.

However, payments are still coming through to us so it looks like it affects only what the transaction is called, not who it is going to.


Sara Marie wrote:

It appears that our processor recently made a change to their database. Due to an error in that process, all merchant names in their database were changed to "DESPINOS TIRE SERVICE MANSFIELD". They do not currently have an ETA on when this will be resolved.

However, payments are still coming through to us so it looks like it affects only what the transaction is called, not who it is going to.

LOL.

I had just looked at my bank statement about 20 mins ago and was racking my brain trying to figure out what the hell that was. Then, i figured I would search my email for the dollar amount before calling the bank and my Paizo confirmation email came up... I figured something was afoot.

Thanks for the clarification!

I'm guessing you all can't rotate my tires then?

Sovereign Court

This is pretty funny, but quite dangerous.

I deal with CC problems all day, and I have seen clients contest genuine transactions for less than that, and get away with it.

You should ask for compensations from them. Really.

Sovereign Court

Also for the record, my latest subscription payment still reads as Paizo.

Paizo Employee Customer Service & Community Manager

Mike Alchus wrote:


I'm guessing you all can't rotate my tires then?

Depends on if you want to drive your car afterwards :o)

Paizo Employee Customer Service & Community Manager

Stereofm wrote:
Also for the record, my latest subscription payment still reads as Paizo.

It likely depends on when we processed the order. Thankfully, I think most of the subscriptions were billed before the change happened.

Sovereign Court RPG Superstar 2009 Top 32, 2010 Top 8

Sara Marie wrote:
Mike Alchus wrote:


I'm guessing you all can't rotate my tires then?

Depends on if you want to drive your car afterwards :o)

You get PDFs of tires. The good news though? You can download as many tires as you need.

The Exchange Contributor, RPG Superstar 2008 Top 6

1 person marked this as a favorite.

UPDATE without WHERE dangerous.

Paizo Employee Chief Technical Officer

3 people marked this as a favorite.

I can only imagine how many phone calls Despino's Tire Service has been getting.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Isn't it tyre?

A tire service conjures up all kinds of strange images.

Paizo Employee Chief Technical Officer

Steve Geddes wrote:
Isn't it tyre?

Durn furriners.

Silver Crusade

7 people marked this as a favorite.

So you're saying if I buy a case of minis today, it'll come up on my credit card bill as "DESPINOS TIRE SERVICE MANSFIELD", and I can tell my wife the $300 was for new tires?

AWESOME!

Paizo Employee Director of Brand Strategy

1 person marked this as a favorite.
uriel222 wrote:

So you're saying if I buy a case of minis today, it'll come up on my credit card bill as "DESPINOS TIRE SERVICE MANSFIELD", and I can tell my wife the $300 was for new tires?

AWESOME!

Careful! I thought the same thing, but then I realized that when it comes time to actually get new tires, I'd have to explain why the tires I got today didn't last nearly as long as they should have.

Paizo Employee Managing Developer

7 people marked this as a favorite.

Hey, look. I really try not to complain too much in life, but I brought my car in TWO WEEKS ago, and still nothing. Sure I got a lot of fancy books and game aids that have provided hours of entertainment, but that’s not going to get me to work and back. When can I expect my tire repairs to take place?

Oh, and while I’m here, I think you guys totally nerfed the Pirelli all-season line which now doesn’t interact well with the aspect ratio. Also, I think I found an error on a previous set of tires. What reads “P215/65R 15 95H M+S” should show “P215/65R 16 95H M+S”

Thanks.

RPG Superstar 2008 Top 32

uriel222 wrote:

So you're saying if I buy a case of minis today, it'll come up on my credit card bill as "DESPINOS TIRE SERVICE MANSFIELD", and I can tell my wife the $300 was for new tires?

AWESOME!

Also, we won't actually charge your minis till they ship, which is quite a bit away and hopefully this should be sorted out by then.

However, if there's some other stuff you've been eyeing that might ship a little sooner...

Paizo Employee Customer Service & Community Manager

Ross is correct. We might authorize the card when you place the order, but we don't charge until the order ships. I am pretty sure there is some text on the order page if we are going to authorize your card or not.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
Sara Marie wrote:

It appears that our processor recently made a change to their database. Due to an error in that process, all merchant names in their database were changed to "DESPINOS TIRE SERVICE MANSFIELD". They do not currently have an ETA on when this will be resolved.

However, payments are still coming through to us so it looks like it affects only what the transaction is called, not who it is going to.

Haha, this reads like a story from The Daily WTF.

Liberty's Edge

By gift certificates now that will cover the cost now. To use the cover of tires.


Pathfinder Adventure, Adventure Path, Companion, Lost Omens Subscriber
Sara Marie wrote:
They do not currently have an ETA on when this will be resolved.

I have the feeling this means they didn't perform regular backups.

The Exchange Contributor, RPG Superstar 2010 Top 16

Vic Wertz wrote:
I can only imagine how many phone calls Despino's Tire Service has been getting.

Hopefully the credit card company notified them. I have to wonder how many calls they are getting from this.

I wonder how many fraudulent charge calls they are getting on this one.


My hostile takeover has begun... and now I will have my revenge!

Dark Archive

Vic Wertz wrote:
I can only imagine how many phone calls Despino's Tire Service has been getting.

Heh, I almost called myself. Luckily sara told me all is well before I could call, plus it was late at night.....

Silver Crusade

But I need new tires...

Liberty's Edge

1 person marked this as a favorite.

I would like my new tires +4 Ghosttouch and Flaming


12 people marked this as a favorite.

I just wanted to stop by and thank everyone there at Paizo for these generous donations to our company! We'll be coming by to do free tire rotations for the whole office sometime in the next couple weeks. This was a totally unexpected gift!

Former VP of Finance

6 people marked this as a favorite.
The black raven wrote:
I would like my new tires +4 Ghosttouch and Flaming

Please deposit your 72,000gp. Tires we'll do on credit, but we'll need a deposit for the enhancements.


2 people marked this as a favorite.

Is the tires line going to to have a subscription option, as well?

The Exchange Contributor, RPG Superstar 2010 Top 16

1 person marked this as a favorite.
Mairkurion {tm} wrote:
Is the tires line going to to have a subscription option, as well?

As soon as Gary figures out how to rotate your tires over the internet. I think he said something about an iPhone app...

It's on his list right after the "Punch someone in the face over the internet" app is done.

Paizo Employee Sales Associate

1 person marked this as a favorite.
Dennis Baker wrote:
Mairkurion {tm} wrote:
Is the tires line going to to have a subscription option, as well?

As soon as Gary figures out how to rotate your tires over the internet. I think he said something about an iPhone app...

It's on his list right after the "Punch someone in the face over the internet" app is done.

As soon as I get that app...


Well, that's one mystery solved. I'm glad I saw this.


"Honey, I swear that it was just to get some tires for the car... Which would probably be more useful if we had a car..."

Owner - House of Books and Games LLC

Tobias wrote:
"Honey, I swear that it was just to get some tires for the car... Which would probably be more useful if we had a car..."

Oh, and by the way ... thanks for buying me that falcon, too.

Paizo Employee Customer Service & Community Manager

This doesn't appear to be an issue any longer so I am unsticking this thread. if you notice transactions posted after 9/9/11 showing up as "DESPINOS TIRE SERVICE MANSFIELD" please let us know.

thanks!
Sara Marie

Dark Archive

Sara Marie wrote:

This doesn't appear to be an issue any longer so I am unsticking this thread. if you notice transactions posted after 9/9/11 showing up as "DESPINOS TIRE SERVICE MANSFIELD" please let us know.

thanks!
Sara Marie

Yup, changed over to say pazio publishing, not the tire service...

Paizo Employee Chief Technical Officer

carmachu wrote:
Sara Marie wrote:

This doesn't appear to be an issue any longer so I am unsticking this thread. if you notice transactions posted after 9/9/11 showing up as "DESPINOS TIRE SERVICE MANSFIELD" please let us know.

thanks!
Sara Marie

Yup, changed over to say pazio publishing, not the tire service...

Please tell me it says "Paizo" and not "pazio"...

Grand Lodge

Pathfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
Vic Wertz wrote:
carmachu wrote:


Yup, changed over to say pazio publishing, not the tire service...
Please tell me it says "Paizo" and not "pazio"...

LoL. Could be worse. Could be "Pizoo"...

Dark Archive

Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Society Subscriber
Vic Wertz wrote:
carmachu wrote:
Sara Marie wrote:

This doesn't appear to be an issue any longer so I am unsticking this thread. if you notice transactions posted after 9/9/11 showing up as "DESPINOS TIRE SERVICE MANSFIELD" please let us know.

thanks!
Sara Marie

Yup, changed over to say pazio publishing, not the tire service...
Please tell me it says "Paizo" and not "pazio"...

Mine says Pippa......

The Exchange Contributor, RPG Superstar 2008 Top 6

Russ Taylor wrote:
UPDATE without WHERE dangerous.

My words come back to haunt me, as some other chap doing this at work just cost me half a day of labor :)


Pizzow!

The Exchange Contributor, RPG Superstar 2010 Top 16

Russ Taylor wrote:
Russ Taylor wrote:
UPDATE without WHERE dangerous.
My words come back to haunt me, as some other chap doing this at work just cost me half a day of labor :)

Think of it as job security. One of your jobs is to clean up after other people's stupid mistakes.... the supply of stupid is infinite so you are set on that front.

Paizo Employee Senior Software Developer

Oh hey look, an old thread that's kind of getting in the way of customer service. I'll just click this one closed.

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