Bit of a problem...


Customer Service


I just got back from vacation, and found a problem in my orders.

Order # 1709719 was received in good order.

Order # 1729888 was received in good order.

Order # 1758419 was not received.

The UPS tracking numbers for orders 1709719 and 1758419 are the same, but the package did not contain the contents of order # 1758419.


Chadlee Windham wrote:

I just got back from vacation, and found a problem in my orders.

Order # 1709719 was received in good order.

Order # 1729888 was received in good order.

Order # 1758419 was not received.

The UPS tracking numbers for orders 1709719 and 1758419 are the same, but the package did not contain the contents of order # 1758419.

Our records show that order #1758419 does not belong to your account. What were the items in the order in question?


Ah, my dyslexia strikes.
The order number is 1758149.


Chadlee Windham wrote:

Ah, my dyslexia strikes.

The order number is 1758149.

It looks like both orders were combined into one package. According to the packing slip all items from the orders should have been put in the package. The items for order 1758149 are listed below, and on the packing slip in out system.

This order contains the following items:
1 x Servant of the Worms
1 x Zane, Lord of Decay
1 x Shambling Mound (special order)
4 x Pathfinder Chronicles Miniatures: Charau-Ka
1 x Pathfinder Miniatures: Jabberwock
1 x Ruined Tower—Grey

Are all of these items missing form your package?


Correct.
Order # 1709719, which has the same UPS tracking number, arrived complete.
But none of the items from order # 1758149 were in the box.


If it helps, there was a packing sheet for order 1709719, but not for 1758149.

Paizo Employee Director of Sales

Chadlee Windham wrote:
If it helps, there was a packing sheet for order 1709719, but not for 1758149.

This does help! It looks like the combined shipment was not properly combined. I apologize for the missing items! I will get them shipped out to you in your next subscription shipment.

Thanks,
cos


Many thanks!
You keep doing well, we might paint a left eye on your avatar...
;)

Paizo Employee Director of Sales

Chadlee Windham wrote:

Many thanks!

You keep doing well, we might paint a left eye on your avatar...
;)

Perish the thought! .)

Community / Forums / Archive / Paizo / Customer Service / Bit of a problem... All Messageboards
Recent threads in Customer Service