Order # 1603019


Customer Service


Hi all,

I just placed Order # 1603019, which was for the pdf of Ultimate Magic and also for Polyhedron #147. After placing the order it told me that the order was rejected since it looks like I forgot to direct it to use my newer credit card. However when I went back to the order page to change the payment method to my other credit card I found that Polyhedron had disappeared off the order.

When I went back to check the product page however it indicated that Polyhedron #147 was already in my sidecart. I then checked my email and did indeed have a confirmation email along with an option to download Ultimate Magic. So I just wanted to confirm that things did go through correctly after all.

Cheers for the help,
Jon

Paizo Employee Sales Associate

Berik wrote:

Hi all,

I just placed Order # 1603019, which was for the pdf of Ultimate Magic and also for Polyhedron #147. After placing the order it told me that the order was rejected since it looks like I forgot to direct it to use my newer credit card. However when I went back to the order page to change the payment method to my other credit card I found that Polyhedron had disappeared off the order.

When I went back to check the product page however it indicated that Polyhedron #147 was already in my sidecart. I then checked my email and did indeed have a confirmation email along with an option to download Ultimate Magic. So I just wanted to confirm that things did go through correctly after all.

Cheers for the help,
Jon

There was some sort of hiccup with the charging of this order, but I have successfully re-processed the order and everything has gone through properly now.

Thanks,
cos


Thanks Cosmo, really appreciate the speedy response.

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