Cannot view my PDF's


Customer Service


I recently purchased Adobe acrobat pro 9, with the hopes of using it to modify the Golarion map PDF file, but every time I open it (or any of your PDF's) it is visible for a second and then the screen goes black. This does not happen on PDF's from other sources. Just hoping someone there might have some idea what he problem might be here. I have contacted Adobe with this problem, and they claim that the file is corrupted. Which is of course BS because it is happening with all your PDF's and I that seems pretty unlikely. I think there must be some setting that is not correct.

This is really frustrating any help here would be greatly appreciated. Thanks, hope to hear something soon.

Paizo Employee Customer Service & Community Manager

JSIN668 wrote:

I recently purchased Adobe acrobat pro 9, with the hopes of using it to modify the Golarion map PDF file, but every time I open it (or any of your PDF's) it is visible for a second and then the screen goes black. This does not happen on PDF's from other sources. Just hoping someone there might have some idea what he problem might be here. I have contacted Adobe with this problem, and they claim that the file is corrupted. Which is of course BS because it is happening with all your PDF's and I that seems pretty unlikely. I think there must be some setting that is not correct.

This is really frustrating any help here would be greatly appreciated. Thanks, hope to hear something soon.

I tested the Inner Sea Map Folio from your account, and was unable to duplicate this issue in Preview. It could be that Adobe Acrobat Pro 9 has a setting that is causing this issue. I will forward this on to our technical team to see if they have any suggestions for fixing this.

thanks
sara marie

Paizo Employee Chief Technical Officer

JSIN668 wrote:
I recently purchased Adobe acrobat pro 9, with the hopes of using it to modify the Golarion map PDF file, but every time I open it (or any of your PDF's) it is visible for a second and then the screen goes black. This does not happen on PDF's from other sources. Just hoping someone there might have some idea what he problem might be here. I have contacted Adobe with this problem, and they claim that the file is corrupted. Which is of course BS because it is happening with all your PDF's and I that seems pretty unlikely. I think there must be some setting that is not correct.

I've never heard of this symptom before. Do you have similar problems opening the files with just Adobe Reader? If so, it might be something related to your OS or hardware; if not, you might try uninstalling and reinstalling Acrobat.

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