Inner Sea World Guide


Customer Service

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Pathfinder Card Game Subscriber

I have been a subscriber to Paizo products ever since Pathfinder came out. I have never had any problems with any products or customer service. I know that trend will continue. I am just a little confused. I set up a subscription to Campaign Setting specifically to get the Inner Sea World Guide PDF before the 23rd. I did this Friday and it still is not available for download and shows that my physical copy is in "the sidecart" and will not ship until mid-April. Please clarify for me how this is supposed to work. Thank you for all you do Paizo!


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber
Disinherited Knight wrote:
I have been a subscriber to Paizo products ever since Pathfinder came out. I have never had any problems with any products or customer service. I know that trend will continue. I am just a little confused. I set up a subscription to Campaign Setting specifically to get the Inner Sea World Guide PDF before the 23rd. I did this Friday and it still is not available for download and shows that my physical copy is in "the sidecart" and will not ship until mid-April. Please clarify for me how this is supposed to work. Thank you for all you do Paizo!

My guess is your subscription is set to either ship with AP or ship once a month.

Dark Archive

Pathfinder Card Game Subscriber

I set it to never hold anything back. It shows it shipping with Rule of Fear in mid-April

Paizo Employee Customer Service & Community Manager

Disinherited Knight wrote:
I set it to never hold anything back. It shows it shipping with Rule of Fear in mid-April

It looks like originally your account was set to hold with the adventure path shipments so when the World Guide was added, it went into the sidecart. The setting was changed to "never hold anything" after the subscription was started so it didn't get triggered for the World Guide.

For items that are in your Sidecart, you can go to your My Account page and scroll down to the sidecart box to see the items that are awaiting a future subscription. If you don't want to wait until the next shipment, just click the "Ship as Soon as Possible" button and go through the order confirmation. The PDF will be available once we ship the order.

thanks
sara marie

Dark Archive

Pathfinder Card Game Subscriber

Thank you for the quick response. You guys are the best!

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