Order # 1569308

[Pedro Sampaio]

Dear Paizo,

This Saturday, February 5, I placed an order on Paizo's online store. Yet today I received these two emails:

First email wrote:

Dear Pedro,

Thank you for placing Paizo Order # 1569308, submitted February 5, 2011 at 06:02 PM (America/Sao_Paulo).
We are eager to ship your products, but we need your help. When we requested authorization for your order, we received a "transaction declined" message from your bank. Please contact your bank to resolve this issue. Once the issue has been resolved, please notify us so we can complete your order.

If we don't hear from you by April 8, we will cancel this order.

This order contains the following items:
1 x Pathfinder Adventure Path #37: Souls for Smuggler's Shiv (Serpent's Skull 1 of 6) (PFRPG) Print Edition @ 19.99 = $19.99
1 x Pathfinder Adventure Path #38: Racing to Ruin (Serpent's Skull 2 of 6) (PFRPG) Print Edition @ 19.99 = $19.99
1 x Pathfinder Adventure Path #39: The City of Seven Spears (Serpent's Skull 3 of 6) (PFRPG) Print Edition @ 19.99 = $19.99
1 x Pathfinder Adventure Path #40: Vaults of Madness (Serpent's Skull 4 of 6) (PFRPG) Print Edition @ 19.99 = $19.99
1 x Pathfinder Adventure Path #41: The Thousand Fangs Below (Serpent's Skull 5 of 6) (PFRPG) Print Edition @ 19.99 = $19.99
1 x Pathfinder Adventure Path #42: Sanctum of the Serpent God (Serpent's Skull 6 of 6) (PFRPG) Print Edition @ 19.99 = $19.99

Payment Method:
[redacted]

You can change the payment method for this order at:
https://secure.paizo.com/paizo/account/payment

You may view your order online at:
https://secure.paizo.com/paizo/account/orders/v5748a8i2v4f0

If you have any issues with the URLs above, or any further questions or concerns, please contact us at [e-mail].

Thank you for your business.

Best regards,
Paizo Customer Service
[e-mail]

And the second one, just after the first:

Second email wrote:

Dear Pedro,

A package containing 6 items from Paizo Order #1569308 is about to ship from the Paizo warehouse via USPS Priority Mail, estimated 6 to 10 business days in transit.

Shipping Address:
[redacted]

The following products are included in this shipment:
1 x Pathfinder Adventure Path #37: Souls for Smuggler's Shiv (Serpent's Skull 1 of 6) (PFRPG) Print Edition
1 x Pathfinder Adventure Path #38: Racing to Ruin (Serpent's Skull 2 of 6) (PFRPG) Print Edition
1 x Pathfinder Adventure Path #39: The City of Seven Spears (Serpent's Skull 3 of 6) (PFRPG) Print Edition
1 x Pathfinder Adventure Path #40: Vaults of Madness (Serpent's Skull 4 of 6) (PFRPG) Print Edition
1 x Pathfinder Adventure Path #41: The Thousand Fangs Below (Serpent's Skull 5 of 6) (PFRPG) Print Edition
1 x Pathfinder Adventure Path #42: Sanctum of the Serpent God (Serpent's Skull 6 of 6) (PFRPG) Print Edition

This order has been processed and finalized for shipment. It can no longer be altered.

You may view your order online at
https://secure.paizo.com/paizo/account/orders/v5748a8i2v4f0

Thank you for your business.

Best regards,
Paizo Customer Service
[e-mail]

If understood it correctly, my order is ok now and these items were shipped, although I wanted to be sure. Therefore, I kindly ask for the current situation of my order.

Thanks in advance,

Pedro Sampaio

[Liz Courts]

Pedro, sometimes the "transaction declined" message is sent out in error. Your order was fulfilled yesterday without any issues. Please let me know if there are any other questions you have for me!

[Pedro Sampaio]

Liz Courts wrote:

Pedro, sometimes the "transaction declined" message is sent out in error. Your order was fulfilled yesterday without any issues. Please let me know if there are any other questions you have for me!

Thank you very much! I was just being paranoid, I guess.

Anyway, I really appreciate the quick reply! Keep on rocking, Paizo!

Cheers