Order #1614676


Customer Service


I think this issue is merely with the email reporting but I wanted to bring it to Paizo's attention nonetheless.

I received an email on February 5th letting me know that "Plague of Shadows" is shipping out with the order #1614676 that is being prepared. Inside the body of the email it correctly listed the contents:

This order contains the following items:
1 x Kobold Quarterly 16 Print Edition @ 0.00 = $0.00
1 x Pathfinder Tales: Plague of Shadows Print Edition @ 8.49 = $8.49
1 x Pathfinder Adventure Path #42: Sanctum of the Serpent God (Serpent's Skull 6 of 6) (PFRPG) Print Edition @ 13.99 = $13.99

This is the shipment list and pricing I expected. I received another email today indicating that the order was pending shipment by the end of the week but the contents of the order are listed as:

The following products are included in this shipment:
1 x Kobold Quarterly 16 Print Edition
1 x Pathfinder Tales: Prince of Wolves Print Edition
1 x Pathfinder Tales: Plague of Shadows Print Edition
1 x Pathfinder Adventure Path #42: Sanctum of the Serpent God (Serpent's Skull 6 of 6) (PFRPG) Print Edition

I already own "Prince of Wolves" so I clicked the link contained in the email to view the order and discovered that the order record itself does not contain this entry: 1 x Pathfinder Tales: Prince of Wolves Print Edition

So it looks like the order, viewed through my account, is in fact correct but the email package list is wrong.

Paizo Employee Sales Associate

Serin wrote:

I think this issue is merely with the email reporting but I wanted to bring it to Paizo's attention nonetheless.

I received an email on February 5th letting me know that "Plague of Shadows" is shipping out with the order #1614676 that is being prepared. Inside the body of the email it correctly listed the contents:

This order contains the following items:
1 x Kobold Quarterly 16 Print Edition @ 0.00 = $0.00
1 x Pathfinder Tales: Plague of Shadows Print Edition @ 8.49 = $8.49
1 x Pathfinder Adventure Path #42: Sanctum of the Serpent God (Serpent's Skull 6 of 6) (PFRPG) Print Edition @ 13.99 = $13.99

This is the shipment list and pricing I expected. I received another email today indicating that the order was pending shipment by the end of the week but the contents of the order are listed as:

The following products are included in this shipment:
1 x Kobold Quarterly 16 Print Edition
1 x Pathfinder Tales: Prince of Wolves Print Edition
1 x Pathfinder Tales: Plague of Shadows Print Edition
1 x Pathfinder Adventure Path #42: Sanctum of the Serpent God (Serpent's Skull 6 of 6) (PFRPG) Print Edition

I already own "Prince of Wolves" so I clicked the link contained in the email to view the order and discovered that the order record itself does not contain this entry: 1 x Pathfinder Tales: Prince of Wolves Print Edition

So it looks like the order, viewed through my account, is in fact correct but the email package list is wrong.

Huh... Weird. Thanks for the heads-up.

I'm going to look into this. I will do my best to make sure that your order ships out with the correct items contained therein.

Thanks,
cos


Cosmo wrote:


Huh... Weird. Thanks for the heads-up.

I'm going to look into this. I will do my best to make sure that your order ships out with the correct items contained therein.

Thanks,
cos

If you'd like me to forward the relevant emails to a customer service address please let me know, they don't contain any financial or personal information beyond what Paizo already has on record.

Paizo Employee Sales Associate

Serin wrote:
Cosmo wrote:


Huh... Weird. Thanks for the heads-up.

I'm going to look into this. I will do my best to make sure that your order ships out with the correct items contained therein.

Thanks,
cos

If you'd like me to forward the relevant emails to a customer service address please let me know, they don't contain any financial or personal information beyond what Paizo already has on record.

Thanks for the offer but that's not necessary. I have all the information I need on this end.


Sorry scratch my question below, I just saw the enclosed bookmark. Sorry for the false alarm and very clever marketing idea!

As a follow-up I received my package today and it contains everything I expected plus a copy of Prince of Wolves which, according to the enclosed slip, was added with a price of $0.00.

Would you like me to send it back?

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