No shipping email on serpants skull # 4


Customer Service

Liberty's Edge

I am a AP supscriber and about a week and half ago I got the email that in about a week it would ship. Is there a problem?

Sczarni

CapeCodRPGer wrote:
I am a AP supscriber and about a week and half ago I got the email that in about a week it would ship. Is there a problem?

They started going out yesterday (I got my notification @ 7pm EST yesterday)

Liberty's Edge

I got the email last week as well, but today I got my shipments email and it was missing Serpent Skull #4? :-(

Lantern Lodge

CapeCodRPGer wrote:
I am a AP supscriber and about a week and half ago I got the email that in about a week it would ship. Is there a problem?

We generally try to get the process going so that people have a business day or two in case there are issues with their order before we start the shipping.

We started the processing for December subscriptions on Thursday, December 9th, and we started the shipping of subscription orders yesterday, Monday December 13th. It usually takes about a week for us to get them all out the warehouse door.

I did double check your order and it is all good to go, just waiting for its turn in the shipping queue.

Thanks, Sara Marie

Lantern Lodge

Stegger wrote:
I got the email last week as well, but today I got my shipments email and it was missing Serpent Skull #4? :-(

If you look at the "about to ship" and "shipment" emails we sent you, they should say:

Stegger's About to Ship Email wrote:
Will ship via Standard Postal Delivery in 2 packages
Stegger's Shipment Email wrote:


The following products are included in this shipment:
{some of your books}

The following products have not yet been shipped:
1 x Pathfinder Adventure Path #40: Vaults of Madness (Serpent's Skull 4 of 6) (PFRPG) Print Edition

Which means that your order is in two packages and we have shipped one of them and the other is awaiting its turn in the shipping queue.

Thanks
Sara Marie

Liberty's Edge

Thanks for checking, Sara Marie.

Liberty's Edge

You are right, it did.
I just looked at this:
Paizo Order # 1571857, submitted December 10, 2010 at 01:07 AM (Europe/Copenhagen).

This order contains the following items:
   1 x Pathfinder Roleplaying Game: Bestiary 2 (OGL) Hardcover (preorder) @ 33.99 = $33.99
   1 x Pathfinder Adventure Path #40: Vaults of Madness (Serpent's Skull 4 of 6) (PFRPG) (preorder) @ 13.99 = $13.99
   1 x Pathfinder Campaign Setting: Book of the Damned -- Volume 2: Lords of Chaos (PFRPG) Print Edition (preorder) @ 16.99 = $16.99
   1 x Pathfinder Module: The Godsmouth Heresy (PFRPG) Print Edition (preorder) @ 11.89 = $11.89

Which I took as an indication that it would be shipped in one box.
But thanks!

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