Holiday Discount combined shipping w / AP


Customer Service

The Exchange

Adventure Path Charter Subscriber; Pathfinder Card Game, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber

I guess I might've done something wrong with my Holiday10 discount code... but I applied it to Order #1338236, but then chose to save on shipping and have it shipped with my next AP. As it happened I believe I got the email for the January Shipment a few days before I received my Holiday 10 discount code in the mail. Thinking it would just move the items to my next AP in February, and then have the discount applied... I guess I was wrong.

The items in question got moved to Order # 1338243. Is this how it was supposed to happen when you combine shipping with the Holiday Discount?

Thanks.

Paizo Employee Sales Associate

Alizor wrote:

I guess I might've done something wrong with my Holiday10 discount code... but I applied it to Order #1338236, but then chose to save on shipping and have it shipped with my next AP. As it happened I believe I got the email for the January Shipment a few days before I received my Holiday 10 discount code in the mail. Thinking it would just move the items to my next AP in February, and then have the discount applied... I guess I was wrong.

The items in question got moved to Order # 1338243. Is this how it was supposed to happen when you combine shipping with the Holiday Discount?

Thanks.

Not really. It turns out that items moved to ship with a later order lost their portion of the holiday discount. I have retroactively applied the discount to the eligible portion of order 1338243 and credited the overage to your account as store credit. I apologize fro any inconvenience.

Thanks,
cos

RPG Superstar 2012

Cosmo wrote:
Alizor wrote:

I guess I might've done something wrong with my Holiday10 discount code... but I applied it to Order #1338236, but then chose to save on shipping and have it shipped with my next AP. As it happened I believe I got the email for the January Shipment a few days before I received my Holiday 10 discount code in the mail. Thinking it would just move the items to my next AP in February, and then have the discount applied... I guess I was wrong.

The items in question got moved to Order # 1338243. Is this how it was supposed to happen when you combine shipping with the Holiday Discount?

Thanks.

Not really. It turns out that items moved to ship with a later order lost their portion of the holiday discount. I have retroactively applied the discount to the eligible portion of order 1338243 and credited the overage to your account as store credit. I apologize fro any inconvenience.

Thanks,
cos

Now that you've opened the barn door...

Order 1351200 did the same thing to me. I ordered the two boardgames before the 31st and I only got the subscriber discount.

Sorry to be a bother.

The Exchange

Adventure Path Charter Subscriber; Pathfinder Card Game, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber
Cosmo wrote:

Not really. It turns out that items moved to ship with a later order lost their portion of the holiday discount. I have retroactively applied the discount to the eligible portion of order 1338243 and credited the overage to your account as store credit. I apologize fro any inconvenience.

Thanks,
cos

Thanks so much!

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