Orders 1186340, 1186342, & 1186344


Customer Service


I'm not so much complaining, as questioning / reporting possible "funkiness."

I ordered my new Gamemastery Subscriptions today in one order - with nothing else.

I received three order confirmation emails.

1186340 was notice for the two subscriptions, and nothing else.
1186342 was for no items and a $4+ shipping charge.
1186344 was also for no items and a $3+ shipping charge.
(I might have the values reversed for the shipping charges.)

Is this correct, and not an error?

Paizo Employee Sales Associate

Don Northness wrote:

I'm not so much complaining, as questioning / reporting possible "funkiness."

I ordered my new Gamemastery Subscriptions today in one order - with nothing else.

I received three order confirmation emails.

1186340 was notice for the two subscriptions, and nothing else.
1186342 was for no items and a $4+ shipping charge.
1186344 was also for no items and a $3+ shipping charge.
(I might have the values reversed for the shipping charges.)

Is this correct, and not an error?

As the French would say:

Quelle intéressant...

First off... I double checked and made sure that you were not charged for those other two emails. All authorization activity on your card progressed as is should have.

This is a look into the how our system moves things around "backstage" as it were, when moving items to and from side carts and such.

It isn't supposed to send you emails, so we will be looking to see what happened here.

Thank you very much for the bug report. :)

thanks,
cos


Cosmo wrote:
First off... I double checked and made sure that you were not charged for those other two emails. All authorization activity on your card progressed as is should have.

Thank you. That would have been my follow up question.

Scarab Sages RPG Superstar 2015 Top 16

FYI.

Same thing happened to me when I placed an order for the two new subscriptions.

Got confirmations for two "Blank" orders. They showed a shipping charge but an equal shipping discount for net of $0. The blank orders are also showing on my order history page.

Doesn't appear that they charged my card. Just thought you might want to know if the programmers are trying to debug an issue.

Russ

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