GM Layoff Casualty - Please Suspend Subscriptions


Customer Service


Pathfinder Maps Subscriber; Pathfinder Roleplaying Game Superscriber

I lost my job yesterday, so I'm having to eliminate most/all discretionary spending for a while.

If I understand correctly, as a Subscriber, I can have my subscriptions suspended but not cancelled, and at a later date (presumably when I get a new job) I'll have the option to reactivate them to ship the items in the meantime as subscription (including the free PDF)? If so, that's what I'd like to do. If not, shoot me an email and I'll have to figure out what my options are...I don't want to miss out on the second half of the current adventure path, but I'd fell pretty guilty committing the money to it right now. Thanks.

The Exchange

Cintra Bristol wrote:

I lost my job yesterday, so I'm having to eliminate most/all discretionary spending for a while.

If I understand correctly, as a Subscriber, I can have my subscriptions suspended but not cancelled, and at a later date (presumably when I get a new job) I'll have the option to reactivate them to ship the items in the meantime as subscription (including the free PDF)? If so, that's what I'd like to do. If not, shoot me an email and I'll have to figure out what my options are...I don't want to miss out on the second half of the current adventure path, but I'd fell pretty guilty committing the money to it right now. Thanks.

Sorry to hear that. Good Luck to you.

Paizo Employee Director of Sales

Cintra Bristol wrote:

I lost my job yesterday, so I'm having to eliminate most/all discretionary spending for a while.

If I understand correctly, as a Subscriber, I can have my subscriptions suspended but not cancelled, and at a later date (presumably when I get a new job) I'll have the option to reactivate them to ship the items in the meantime as subscription (including the free PDF)? If so, that's what I'd like to do. If not, shoot me an email and I'll have to figure out what my options are...I don't want to miss out on the second half of the current adventure path, but I'd fell pretty guilty committing the money to it right now. Thanks.

I am very sorry to hear about that, and I have suspended your subscriptions for now.

Regarding your subscriptions, however, I have some bad news (probably) and some good news.

We do offer the option to subscribers to suspend subscriptions, but there is a time limit. We prefer that suspensions not last longer than a single shipment. The difference between a suspension and a cancellation is that you need to purchase all of the missed books after a suspended subscription resumes, preferably in one shipment. If you miss more than one shipment, then the size (and price tag) of the shipment upon resumption quickly becomes too large to handle. This means that you have until early June (the expected ship date of Pathfinder 23) to resume your subscriptions. I dearly hope to see your return long before this time. If not, your suspensions will become cancellations.

That's the bad news.

The GOOD news is that our community is ridiculously AWESOME.

A donor, on the condition of anonymity, has preordered Pathfinder #22, #23, and #24 for you. These purchases will be non-subscription purchases (i.e. no PDF), because we do not have the capability for gift-subscriptions (which was they originally asked to do), but you will be getting the books. Do not worry about your private information, as Paizo Customer Service (i.e. Alison) is acting as the intermediary to protect both of your identities. You will be receiving a forwarded confirmation email from Paizo Customer Service shortly.

I like days like today. :)

Thanks,
cos


Cosmo wrote:


A donor, on the condition of anonymity, has preordered Pathfinder #22, #23, and #24 for you.

Makes me proud to be a part of this community...


Cosmo wrote:
The GOOD news is that our community is ridiculously AWESOME.

I don't post around these parts often, but I have to agree, that was totally awesome. I've had kind of a bad week thus far, and this news has cheered me up immensely. It's good to know that gamers look out for each other, and that people can be so generous.

Hang in there. And props to the anonymous donor.


Wow.


Cosmo wrote:
A donor, on the condition of anonymity, has preordered Pathfinder #22, #23, and #24 for you.

I do not have the words to express how cool that is.


Pathfinder Maps Subscriber; Pathfinder Roleplaying Game Superscriber

I'm stunned. It took me a while just to be able to post a reply.

I let myself check the site briefly, and had just realized what Cosmo's message meant when the doorbell rang. What would have been bittersweet - my last Paizo package for an indeterminate amount of time - arrived just as I learned that there would in fact be more, because someone had performed this incredible act of generosity on my behalf. Thank you! Thank you so very much!

I also want to thank everyone who has wished me well. It's a pretty emotional thing, losing a job - kind of hard to avoid some sense of rejection, you know? So your encouraging words mean a lot to me. (And of course, my thanks to Paizo staff and the community in general, for being the sort of community where someone would think to be so incredibly kind to someone they've never met.)


I agree. Too cool


I have been let go four times in the last four years. I certainly understand the feeling of rejection. Keep your head up and stay positive.

Liberty's Edge

I'm in a very similar situation; without income, my subscriptions have to be canceled, so I'll have to remember and order the back issues when I have money again.
It'd be a great idea to let us suspend them until we have money again, so we don't have to keep track of which issues we've missed.
Edit: Never mind, I just read the post by Cosmo.

Liberty's Edge

best of lucks Cintra
know the feelng... i am on the line here, the decision beyond my boss... still they are trying to keep me here because we need as many hands for the project as we can get... still... money issues are the ones sometiems deciding...

so my ebst of wishes and Its cool you got your books :)

Sovereign Court

As a member of the not so elite(anymore)unemployed , my sentiments go outr to you. And a hearty HUZZAH ! to the donor who helped make this possible. Best wishes on the job hunt.

Sovereign Court RPG Superstar 2009 Top 32, 2010 Top 8

Good luck Cintra, I've friends on the line here in Ohio too.

And of course it impacts me as well. Less employed = less insured = less calls ?= less call auditors? I just try not to stress, and have faith.


Cintra Bristol wrote:

I'm stunned. It took me a while just to be able to post a reply.

I let myself check the site briefly, and had just realized what Cosmo's message meant when the doorbell rang. What would have been bittersweet - my last Paizo package for an indeterminate amount of time - arrived just as I learned that there would in fact be more, because someone had performed this incredible act of generosity on my behalf. Thank you! Thank you so very much!

I also want to thank everyone who has wished me well. It's a pretty emotional thing, losing a job - kind of hard to avoid some sense of rejection, you know? So your encouraging words mean a lot to me. (And of course, my thanks to Paizo staff and the community in general, for being the sort of community where someone would think to be so incredibly kind to someone they've never met.)

Sorry to hear about the lay off.

I don't know where you are, but if you're in southern California/Orange County area, my company is hiring. Clarientinc.com

Cancer diagnostics lab. Great company to work for.

Don't know if that'll help, but I wanted to throw it out there. Hang in there, check with friends to see if you can get leads on something new.

If anyone else on the boards knows of any leads Cintra can use, put 'em up. Let's see if the gaming community can work to take care of our fellow gamers.


~hugs Cintra~ I wish you the best. I have been there and job hunting is on my top 10 things I hate the most. ~thinks~ Ok. Top 100. I for one wish you the best!


CourtFool wrote:
I have been let go four times in the last four years. I certainly understand the feeling of rejection. Keep your head up and stay positive.

~hugs CourtFool~ I am sorry to hear that! I hope that your job lasts for a while! ~then a look of horror goes across my face as I realize what I just did~ EWWWWWWWWWW!!!!!!!! POODLE COOTIES!!!!! ~Runs away screaming like a little girl~ Ew! Ew! Ew!!!


That donor is one very good person. Kudos!

I wish everyone having hard times the best of luck. I had to cancel my PF subscription for nearly a year, and have yet to be able to afford to get the back issues. Thanks to the PDF sale, and some unexpected extra cash, I was able to get 5 that I wanted.

Liberty's Edge

Sorry to hear about your job Cintra, and best of luck with finding something new.

Fantastic to hear that someone in this community has stepped in to help you, I love you guys.

Scarab Sages

You guys rock...glad that someone stepped up and supported a community member, makes me misty...heh...good luck in your job hunt Cintra. I was in your position last year.


Cosmo wrote:
These purchases will be non-subscription purchases (i.e. no PDF), because we do not have the capability for gift-subscriptions (which was they originally asked to do), but you will be getting the books.

Is this something (gift subscriptions) that is being worked on? It would be nice to have....


DaveMage wrote:
Cosmo wrote:
These purchases will be non-subscription purchases (i.e. no PDF), because we do not have the capability for gift-subscriptions (which was they originally asked to do), but you will be getting the books.
Is this something (gift subscriptions) that is being worked on? It would be nice to have....

Yeah, I'm interested too. I have some job possibilities that may up my weekly income by several hundred dollars, and I have some friends I would love to give subscriptions too as presents.

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