Bug report: Difficulty changing payment method on 'My Subscriptions' page


Website Feedback


I was unable to change my payment method for my pathfinder subscription. There's no error message. In fact, I didn't notice the first time -- the system just didn't update with the new information.

Here's what I did:
1. Navigate to My Subscriptions
2. Click on 'Change' button underneath 'Payment method for ongoing subscription'
3. Fill out 'Enter a New Payment Method' section and click on 'Use this address'
4. System returns to My Subscriptions page as if everything is complete, but payment method displayed has not updated.
5. System continues to charge old payment method each month.

Workaround:
I was able to go to Order History and turn on 'Remember Payment Methods for Future Orders'. Then a 'Use this Payment Method' button shows up on the payment page. This button does correctly change the displayed payment method.

Feel free to email me if you need more detail.

Paizo Employee Senior Software Developer

This will be fixed the next time I roll the site (probably this week). Thanks for bringing it to my attention.

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