Contributor
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Hi Paizo-guys,
Just out of curiosity, where do is the Paizo warehouse itself located? I ask because I'm just 20 minutes north of Renton in scenic Lake Hills, and I ordered a few books over two weeks ago now with no sign of them. I'm thinking if your warehouse is also here in Washington, I should get in touch with the post office.
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I often wonder how the postal service works. I bought a item off ebay once. I live in Ontario, OR. The town was Emmett, Idaho.It is like 30 miles away from me. Anyways, the item had to go to Boise (which is anther 30 minutes, takes about an hour to drive from here to there), then came over to me.
Just odd how the postal service works somedays!!
Oddly even thou Paizo is in NW Washington, when I used USPS 3-10 day service I received my items around 9 to 10 day mark. One reason why I switched to UPS service. I don't mind the added cost as know the items will get here faster & is allot more reliable. Haven't had one late yet (wait I take that back, I had once due to ice storm/big snowfall in the town the day it showed up at a UPS station, I think Hermiston, OR or Pendleton, OR whichever is the UPS hub).
RM
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Hi Paizo-guys,
Just out of curiosity, where do is the Paizo warehouse itself located? I ask because I'm just 20 minutes north of Renton in scenic Lake Hills, and I ordered a few books over two weeks ago now with no sign of them. I'm thinking if your warehouse is also here in Washington, I should get in touch with the post office.
Obvious question but did you already get an email that the order has shipped?
It can take a couple days to a week or more for the shipment to actualy be filled. They may not have the item in stock, or what not. If you check you order here on the site, does it say Pending? If so, it hasnt even been filled and shipped.
I had the same issue earlier this month. I ordered a book (LEgend of the Burning Sands) and it took like a week or so for them to actualy ship it. I got it a day or so later, but until then I was sans book, and I live in Tacoma. It just depends on if the items you order are in stock.
Director of Sales
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Hi Paizo-guys,
Just out of curiosity, where do is the Paizo warehouse itself located? I ask because I'm just 20 minutes north of Renton in scenic Lake Hills, and I ordered a few books over two weeks ago now with no sign of them. I'm thinking if your warehouse is also here in Washington, I should get in touch with the post office.
Well, according to Google, we are about 11 miles from your house. We are at 2700 Richards Rd, Bellevue, WA, 98005. :)
Your order shipped from our warehouse on 9/18 via standard postal rate. The normal estimate for this delivery is 4 to 8 business days, and we are on day 7 today. I wouldn't expect a package to take this long to go 11 miles, either.
However, Haldir is correct when he says that the post sometimes works in mysterious ways. Let's give your package another week to show up. That way, your package will have plenty of time to either show up on your end as it is supposed to, or on our end if something happened to it and it's being returned. If you still haven't seen it by next Monday (Oct 6), let me know and I will get a replacement order shipped out to you at that time.
thanks,
cos
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Contributor
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Your order shipped from our warehouse on 9/18 via standard postal rate. The normal estimate for this delivery is 4 to 8 business days, and we are on day 7 today. I wouldn't expect a package to take this long to go 11 miles, either.However, Haldir is correct when he says that the post sometimes works in mysterious ways. Let's give your package another week to show up. That way, your package will have plenty of time to either show up on your end as it is supposed to, or on our end if something happened to it and it's being returned. If you still haven't seen it by next Monday (Oct 6), let me know and I will get a replacement order shipped out to you at that time.
thanks,
cos
Thanks for the details, Cosmo; it's both comforting and disturbing to discover that Paizo is even closer than I thought.
So, for future orders, would it be cool if I just took the bus over and picked them up in person? I'd save some money on handling and you guys could save the trouble of packing it up :)
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Director of Sales
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Thanks for the details, Cosmo; it's both comforting and disturbing to discover that Paizo is even closer than I thought.
So, for future orders, would it be cool if I just took the bus over and picked them up in person? I'd save some money on handling and you guys could save the trouble of packing it up :)
I'll send ya an email!
Thanks,
cos
Some areas don't have their own post sorter centers. (unofficial term.)
I know where I used to live- the mail went 80 miles away, was sorted, and then sent from there.
It created an oddity where if I mailed something to my neighbor it made a 160 mile trip from my door to his.
(not that I ever mailed my neighbor.. but mail a bill across town? that check took a long trip for such a short walk).
I assume that packages work the same or in similar fashion.
-S
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Chief Technical Officer
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So, for future orders, would it be cool if I just took the bus over and picked them up in person? I'd save some money on handling and you guys could save the trouble of packing it up :)I'll send ya an email!
Thanks,
cos
In case anybody else nearby is looking in... the answer is that our location isn't zoned for retail sales, so we could get in trouble with the county (and with our landlord) if we did that sort of thing.
Maybe you could deliver in 30 minutes or less....
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Some areas don't have their own post sorter centers. (unofficial term.)
I know where I used to live- the mail went 80 miles away, was sorted, and then sent from there.
It created an oddity where if I mailed something to my neighbor it made a 160 mile trip from my door to his.
(not that I ever mailed my neighbor.. but mail a bill across town? that check took a long trip for such a short walk).I assume that packages work the same or in similar fashion.
-S
Similarly, where I live the mail has to be sent to a processing center three hundred miles away, and this is if the letter is going across town. So ours has to make a six hundred mile round trip. Sometimes it gets even more convoluted than that. A friend who lives fifty miles from me in Nevada sent me a package which went through San Fransisco, Los Angeles, Denver, and finally Salt Lake City before arriving in Cedar City Utah. Our government at work folks.
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Contributor
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Well, here's a strange development. I was calling the post office to track the order, and checking on my order history here on Paizo.com, and for some reason, it was addressed to an apartment I haven't lived in in a year and a half. Especially strange, since I don't think I even HAD a Paizo account while living there.
I gave the complex a call, and they said they haven't seen it. The post office says that if I don't live there any more, then it would be returned to sender.
So, I guess whenever it comes back, shoot me an e-mail and I'll just pick it up from the warehouse :)
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Director of Sales
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I hate to keep being a pest, but do you happen to have a USPS tracking number for that order? Even if the order got returned to the warehouse, it probably shouldn't take 14 or 15 days for a 22 mile round trip. I want to see if I can track down where it's ended up.
Unfortunately, our USPS shipments are not trackable, so I do not have a number of any kind to give you. On the other hand, it is pretty normal for an order that is being returned (even one going as short of a distance as this one) to take a long time to show up.
From what I understand, returned mail is generally returned at the lowest priority. So all other mail is delivered first, then they process returns to determine to where the returns are supposed to be returned. Furthermore, returned mail is returned postage due, which requires even more processing. All this processing causes delays.
All this being said... This is why I gave the original estimate that I did. If you still haven't seen it by the beginning of next week, let me know and I will get replacements sent out at that time.
Thanks,
cos