Still no sign of Pathfinder #10


Customer Service


Noticed today that Pathfinder #11 will soon ship, and I've yet to receive #10, which apparently was shipped to me on 6/17/08. That was 11 days ago - should I be worried?

Thanks for your help!


hmmm... I got the notice for #11 today as well, and my #10 is still listed as pending...

Dark Archive

Adventure Path Charter Subscriber

In the same boat with shipping date and the notice, though hoping #10 comes in today's mail.

ShaneG.

Liberty's Edge

My PF10 also shipped about the same day as yours. I just got it today.

Liberty's Edge

Still waiting myself and I live in Seattle!! It usually gets here the next day after I get the shipping notice, fingers crossed it comes today!!!

Paizo Employee Chief Technical Officer

cwslyclgh,

I'm having Gary look into your order—I can't immediately see why it hasn't shipped.

Everyone else,

I've verified that all of your orders went out as scheduled. Since shipping times are quoted in business days, and you're all in the 4-8 day range, today is the first day that they're actually late. Let's give them another week before we consider them lost.

Paizo Employee Chief Technical Officer

Vic Wertz wrote:

cwslyclgh,

I'm having Gary look into your order—I can't immediately see why it hasn't shipped.

D'oh! Should have been obvious—it was attached to an expired card. I see you've updated the card, so I've made it so your Pathfinder #10 will ship with your Pathfinder #11.


Vic Wertz wrote:
Vic Wertz wrote:

cwslyclgh,

I'm having Gary look into your order—I can't immediately see why it hasn't shipped.

D'oh! Should have been obvious—it was attached to an expired card. I see you've updated the card, so I've made it so your Pathfinder #10 will ship with your Pathfinder #11.

thanks :)


Vic Wertz wrote:

D'oh! Should have been obvious—it was attached to an expired card. I see you've updated the card, so I've made it so your Pathfinder #10 will ship with your Pathfinder #11.

I think I'm in the same boat. I updated my credit card information earlier this month. #10 says "Pending" but #11 is getting ready to ship.

Paizo Employee Chief Technical Officer

Torpedo wrote:
Vic Wertz wrote:

D'oh! Should have been obvious—it was attached to an expired card. I see you've updated the card, so I've made it so your Pathfinder #10 will ship with your Pathfinder #11.

I think I'm in the same boat. I updated my credit card information earlier this month. #10 says "Pending" but #11 is getting ready to ship.

Yep—your 10 will be shipping with your 11.

Dark Archive

Adventure Path Charter Subscriber

Well I got my D1.5 module today, so shall see if the Pathfinder 10 and module come Saturday, but I think it maybe lost.

Thanks,
ShaneG.

Liberty's Edge

Still have not recieved number 10, and I got the notice that number 11 is about to ship, this is the first time that I was worried about a shipment!

Dark Archive

Adventure Path Charter Subscriber

Well order #946249 can be considered lost, never got it with my mail today.

ShaneG.


Vic Wertz wrote:
Vic Wertz wrote:

cwslyclgh,

I'm having Gary look into your order—I can't immediately see why it hasn't shipped.

D'oh! Should have been obvious—it was attached to an expired card. I see you've updated the card, so I've made it so your Pathfinder #10 will ship with your Pathfinder #11.

Vic

I have written 2 e-mails to customer service because I had exactly the same problem. I still haven't received an answer. Can you have someone look into it?

Thanks

MrVergee


Bump

Paizo Employee Director of Sales

Plaag, Zoomackulas, MrVergee,

I will send your missing books with your next subscription shipments.

Thanks,
cos

Liberty's Edge

Cosmo wrote:

Plaag, Zoomackulas, MrVergee,

I will send your missing books with your next subscription shipments.

Thanks,
cos

Thank you very much!

Cheers
Rob

Dark Archive

Adventure Path Charter Subscriber

Well you can cancel mine from that list as I just today received Pathfinder 10 and W3 module. I can't see a date on the envelope anywhere. Thought you shipped another set out until I seen your post.
So I don't need duplicate copies. Now I just hope Pathfinder 11 and module get here a bit sooner, no make that a lot sooner then this took :)

ShaneG.


Cosmo wrote:

Plaag, Zoomackulas, MrVergee,

I will send your missing books with your next subscription shipments.

Thanks,
cos

Thanks.


Do we also get our downloads updated so we can download it already?

Sovereign Court

MrVergee wrote:
Cosmo wrote:

Plaag, Zoomackulas, MrVergee,

I will send your missing books with your next subscription shipments.
Thanks,
cos
Thanks.

Still waiting for mine...


Vic Wertz wrote:

Yep—your 10 will be shipping with your 11.

I received both #10 and #11 in the mail yesterday. Thanks for your help and for bundling the two together. I've only given them a cursory browse but they both look awesome! Paizo and their customer service rock, as always.


Torpedo wrote:
Vic Wertz wrote:

Yep—your 10 will be shipping with your 11.

I received both #10 and #11 in the mail yesterday. Thanks for your help and for bundling the two together. I've only given them a cursory browse but they both look awesome! Paizo and their customer service rock, as always.

me too, got mine (both 10&11) in the mail a couple days ago, and I have the same sentiments about the quality of the customer service.


Living in Europe I haven't received mine yet, so I repeat my question if it is possible to update my downloads, so I can have a look at # 10 already.

Thanks

Paizo Employee Director of Sales

MrVergee wrote:

Living in Europe I haven't received mine yet, so I repeat my question if it is possible to update my downloads, so I can have a look at # 10 already.

Thanks

I apologize for having missed your post previously! I will process your Pathfinder #10 and get it shipped out to you as soon as possible.

thanks,
cos

Dark Archive

Still a no show for me apparently was shipped the 17th of June.


I mentioned this in a separate thread: my #10 hasn't arrived either, but I received my #11--it had an old address on it but the Post Office forwarded it (I moved in May and changed my address for the subscription then).


I still haven't received #10 and #11, but living in Europe, I'm used to longer shipping.

Issue 11 has been in 'my downloads' for a week or two, but despite my requests here, #10 still isn't available in 'my downloads'. Can someone please fix that?

Thank you.

Mr Vergee

Paizo Employee Chief Technical Officer

Jeremy and Peruhain of Brithondy,

I've responded in the other threads in which you posted.

MrVergee,

The PDF doesn't appear in your account until the corresponding print product actually ships—and it shipped today, so you now have your PDF.


I do indeed, thanks Vic.

Grand Lodge

Could you folks also please confirm shipment of my PF10 order? 948705

My page says it was sent June 25th. Orders usually take 2 weeks to reach me.

Please do not go to the trouble of re-shipping if it has indeed been sent. I can wait a while longer, and worst case, arrange to get copies of the items from you at GenCon.


FYI, waiting for #10 in Canada . . .

Don't send replacement - I think it will arrive eventually. Just seeing if other Canadians are still waiting. Delivery times can be really inconsistent.

Sovereign Court

I just received Pathfinder 10 (shipped June 30) on Tuesday, and 11 (shipped July 10) on Wednesday. I guess customs held on to 10 for a while and must have let 11 sail on through.

Hopefully other Canadians will get their shipments soon.

Sovereign Court

armac wrote:

I just received Pathfinder 10 on Tuesday, and 11 on Wednesday. I guess customs held on to 10 for a while and must have let 11 sail on through.

Hopefully other Canadians will get their shipments soon.

You already got PF11?

*hoping I get it tonight*

Paizo Employee Chief Technical Officer

Scribbling Rambler wrote:

Could you folks also please confirm shipment of my PF10 order? 948705

My page says it was sent June 25th.

That's as "confirmed" as it gets!


Nameless wrote:
armac wrote:

I just received Pathfinder 10 on Tuesday, and 11 on Wednesday. I guess customs held on to 10 for a while and must have let 11 sail on through.

Hopefully other Canadians will get their shipments soon.

You already got PF11?

*hoping I get it tonight*

I've given up on predicting when Canadian shipments arrive, but I usually assume around the six week mark following the email notice. Like armac, big surprise this month - #10 came Monday, and then #11 came Wednesday. All of a sudden, I feel swamped!

Grand Lodge

Vic Wertz wrote:
Scribbling Rambler wrote:

Could you folks also please confirm shipment of my PF10 order? 948705

My page says it was sent June 25th.

That's as "confirmed" as it gets!

Thanks!

Sovereign Court

Woo! It did come tonight! Now, I shall have some reading for the weekend!

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