Help switching payment method


Customer Service


Hello Customer Service,

I am trying to switch the credit card associated with my Pathfinder subscription but the change doesn't seem to want to stick.

I click on the "change" button and enter in my new info but when I check it again under "my subscriptions" the old card is still listed as the payment method.

Am I doing this wrong, or have I encountered some website snafu?

Thanks

Paizo Employee Director of Sales

Niko77 wrote:

Hello Customer Service,

I am trying to switch the credit card associated with my Pathfinder subscription but the change doesn't seem to want to stick.

I click on the "change" button and enter in my new info but when I check it again under "my subscriptions" the old card is still listed as the payment method.

Am I doing this wrong, or have I encountered some website snafu?

Thanks

I'm not sure why your choice was not sticking, but I have gone in and finalized the change. Let me know if anything else is amiss with your subscription.

thanks,
cos

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