Cosmo,
I noticed that Crisis in Freeport was cancelled from my order today.
Is that a cancelled as in "it was removed so that the remainder of the order will ship and we'll ship Crisis later separately" or is it cancelled as in "we don't have any more, try and buy it again later"?
Crisis was taken off my order as well.
Director of Sales
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Cosmo,
I noticed that Crisis in Freeport was cancelled from my order today.
Is that a cancelled as in "it was removed so that the remainder of the order will ship and we'll ship Crisis later separately" or is it cancelled as in "we don't have any more, try and buy it again later"?
The answer is:
C - None of the Above
Or perhaps (to quote Homer)... a little from column A and a little from column B.
Crisis is no longer available, and we cannot get any more of them. It has been canceled from your order so that the remainder will ship. Otherwise you order would be held up indefinitely, waiting for an item that is out of print.
Thanks,
cos
Works for me. Thanks!
Cos,
Are there any other books holding this thing up? If so, I'd like to know which ones. Right now, if there aren't too many, I'd say split the order in 2 - one that "can" ship and one that "could" ship.
Thanks
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Director of Sales
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Cos,
Are there any other books holding this thing up? If so, I'd like to know which ones. Right now, if there aren't too many, I'd say split the order in 2 - one that "can" ship and one that "could" ship.
Thanks
Everything is in and good to go. Your order should be shipping soon.
thanks,
cos
Good news! I guess Friday really is the best day of the week.
Thanks, Cos
Cos,
Are there any other books holding this thing up? If so, I'd like to know which ones. Right now, if there aren't too many, I'd say split the order in 2 - one that "can" ship and one that "could" ship.
Thanks
Everything is in and good to go. Your order should be shipping soon.
thanks,
cos
Cosmo,
Is the above still true with this order? The discussion thread has me mighty nervous that my order is being plundered for other orders.
If splitting the order up will expedite things, please do so, even if its one item per order.
Thanks - you guys really do an admirable job.
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Director of Sales
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Cosmo,Is the above still true with this order? The discussion thread has me mighty nervous that my order is being plundered for other orders.
If splitting the order up will expedite things, please do so, even if its one item per order.
Thanks - you guys really do an admirable job.
I have moved Creatures of Freeport (d20) off onto it's own order, as we are waiting for additional copies of this book to come in.
Thanks,
cos
Cosmo,
Not to take your time away from shipping orders, but is that the only book gumming up the works?
The inventory status on the web show a grand total of 5 unavailable, only 2 of which have been addressed - the cancelled Crisis in Freeport and Creatures of Freeport as mentioned.
Unless the web is inaccurate, I get the sinking feeling I'm looking at a measly 58% fill rate on this order.
Cosmo,
I'm not trying to stir up trouble here, but why is it that some people are told that everything is good to go and that the order should ship soon, yet sometimes other products still go out of stock before the order ships?
For example, if Mike's order is in the shipping queue and he has ordered a PHB and a DMG, surely your system should be able to see whether or not there are enough copies of the PHB and DMG in stock vs. the number of PHB's and DMG's that will be taken by orders ahead of Mike's in the shipping queue.
I'm simplifying things a lot here but let me set it out:
- Mike's order is 5th in the queue
- Paizo's warehouse has 3 PHB's and 3 DMG's in stock
- all 4 orders ahead of Mike's also have a PHB and DMG in them
Surely the ordering system should be able to tell you that Mike's order won't be able to be filled, before his order gets to the front of the shipping queue, based purely on those 3 pieces of information. I would have thought that the system could do that but what's happening at the moment to orders seems to indicate otherwise.
Olaf the Stout
Unless the web is inaccurate, I get the sinking feeling I'm looking at a measly 58% fill rate on this order.
I think I lost another one. Make that 50% - and counting? (there's still 2.5 hours left in the sale)
Bump, see questions in my post above.
Olaf the Stout
Bump
Many thanks.
Cosmo,
Looks like my order status has changed to "shipping". Hurrah!
And it looks like only 3 books removed from the 12 book order. Hurrah?
It does seems there is some staging going on, which the other threads ahd led me to believe was not the case.
It any event, I'm glad its (mostly) over.