Uhh...did I just accidentally cancel my Dungeon subscription?


Customer Service


I went ahead and used the remaining credit from my Dungeon subscription to begin a subscription to Pathfinder...but I think I messed up somewhere along the line. It says that I have three issues of Pathfinder coming my way before I have to start paying, but elementary math tells me that 14x3=$42, which is more than what I paid for my entire Dungeon subscription, let alone the last six or seven issues.

Sooo...what exactly did I do? I must have the last issues of Dungeon one way or another. And I can't make any sort of payment on anything for the next two months (taxes and IRL transitions have bled me dry, but this won't be a problem by the time Pathfinder starts).

I might be panicking over nothing, but three issues of Pathfinder for the last half of my Dungeon subscription seems awfully generous, even for Paizo!


Oh, and as long as I have an active query, I may as well add my other question to avoid opening up another thread - the tag by my name says "Pathfinder Subscriber" rather than "Pathfinder Charter Subscriber"; did I fudge up somewhere in the process to become a charter subscriber?

Paizo Employee Chief Technical Officer

treehouse916 wrote:
Oh, and as long as I have an active query, I may as well add my other question to avoid opening up another thread - the tag by my name says "Pathfinder Subscriber" rather than "Pathfinder Charter Subscriber"; did I fudge up somewhere in the process to become a charter subscriber?

Don't worry—it takes intervention from customer service to actually cancel a subscription.

We know that now is a great opportunity to get your eyes on our product, so our transition plan is deliberately generous. While it's not a simple formula, I can tell you that the "trade-in value" of your issues is very high with respect to Pathfinder, and we're also rounding up a lot in there.

To become a charter subscriber, you must actually sign up for an ongoing month-to-month subscription. Just transitioning your issues doesn't get you "charter" bragging rights (or the free Player's Guide).

-Vic.
.

Sovereign Court

Vic Wertz wrote:


To become a charter subscriber, you must actually sign up for an ongoing month-to-month subscription. Just transitioning your issues doesn't get you "charter" bragging rights (or the free Player's Guide).

-Vic.

Hi again,

sorry for having asked something you answered in this very thread already.
But there is still a little question left:

If I made the transition to Pathfinder, and if I chose month-to-month subscription: Why will I not receive the Player's Guide?

Besides there seems to be different information on the inclusion of .pdf versions in the subscription.

My transition text said that I would receive .pdf versions as well. Is this part of the subscription or would I normally have to pay additionally for the .pdf version of Pathfinder?

Thanks again for your effort,
Günther

Paizo Employee Chief Technical Officer

Guennarr wrote:
If I made the transition to Pathfinder, and if I chose month-to-month subscription: Why will I not receive the Player's Guide?

You will!

Guennarr wrote:
My transition text said that I would receive .pdf versions as well. Is this part of the subscription or would I normally have to pay additionally for the .pdf version of Pathfinder?

It's part of the subscription.

To be clear, I'll lay it all out.

Pathfinder Subscriber:
If you merely transition issues, but do not sign up for an ongoing subscription, you are a Pathfinder Subscriber. You'll be able to download a free PDF of every issue you get in the transition. You do not get a free printed Player's Guide, but you can buy a printed copy separately, and you'll be able to download the Player's guide in PDF form for free.

Pathfinder Charter Subscriber:
If you sign up for an ongoing month-to-month subscription, you are a Pathfinder Charter Subscriber. You'll be able to download a free PDF of every issue you get. You do get a free printed Player's Guide shipped with the first volume, and, like everyone else, you'll be able to download the Player's guide in PDF form for free.

Sovereign Court

Thanks again for your help!

Hopefully you will get some sleep, too? ;-)

Greetings from Germany,
Günther


Vic Wertz wrote:
treehouse916 wrote:
Oh, and as long as I have an active query, I may as well add my other question to avoid opening up another thread - the tag by my name says "Pathfinder Subscriber" rather than "Pathfinder Charter Subscriber"; did I fudge up somewhere in the process to become a charter subscriber?

Don't worry—it takes intervention from customer service to actually cancel a subscription.

We know that now is a great opportunity to get your eyes on our product, so our transition plan is deliberately generous. While it's not a simple formula, I can tell you that the "trade-in value" of your issues is very high with respect to Pathfinder, and we're also rounding up a lot in there.

Wow, that incentive is very generous, then. I was sure there was some sort of mistake! You guys rock.

Community / Forums / Archive / Paizo / Customer Service / Uhh...did I just accidentally cancel my Dungeon subscription? All Messageboards
Recent threads in Customer Service