Quality, Price, and Service...pick two


Website Feedback


Point of this post (in case it gets lost in the babble)- your web store is the place to buy minis!
I recently was bitten by the miniature bug. I don't play the miniatures game or collect minis or anything like that. I just think they're really cool and have been replacing my cheesy tokens/markers with actual plastic replicas. I'm not exactly internet savvy nor apparently very adventurous (in a web-surfing sort of way) so when I find something that works, I generally stick to it. I first discovered an easy way to order minis here on your website so that's what I used exclusively for several months. At one point someone complained on these boards about how inflated Paizo prices were and how insane anyone was to purchase them here. While I appreciated the honesty and candor with which Paizo's pricing strategy was explained, I'm not completely comfortable with the idea that you basically jack up the price until even those fanatics out there have reached their limit. This leaves poor folks like me in the wave of your profit-making machine since I can't possibly compete with those willing to fork over big bucks for a tiny piece of plastic. Anyway...I googled D&D miniatures and checked out other websites. I was initially shocked at how much cheaper the minis were priced elsewhere and wasted no time in ordering bunches. Here's where the problems started. Other websites advertise items as available when they're not actually in stock (a problem I have NEVER had here at Paizo). Whole orders have to be recalculated and manipulated. Even when availability problems are pointed out to these websites they make no effort to correct the problem. Then there's the service - getting a response is about a 50/50 gamble, getting a clear accurate response really starts to stretch the odds! Delivery time? Be ready to wait! I'm still waiting on items from some websites that they claim were shipped months ago! Which is another thing, has it been shipped - hasn't it been shipped? Some of these companies insisted something had not been shipped while FedEx was giving me tracking numbers and destinations.
My lesson learned is this - there's quality, price and service. You can only pick two. While Paizo doesn't have the lowest price on miniatures, the quality and service more than outweigh these drawbacks. What is a mini at half price if it never arrives? You guys still have the best selection, the fastest shipping, the easiest website to navigate, and the friendliest & fastest service.
Thank you! I'll stick with you guys for my miniature needs (which can actually be quite large) ;)

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