Hi guys, just wanted to check if I could get a replacement for issue 139, which never arrived. I'm actually wondering - how could I check if there's something wrong with my Dungeon subscription? Dragon so far has arrived with no hitches, and the replacement 138 issue I requested arrived with no problems. I figure both subscritions have the same account information since I signed up for both simultaneously, but Dungeon seems to keep getting lost in the mail.
Thanks!
Chief Technical Officer
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I figure both subscritions have the same account information since I signed up for both simultaneously, but Dungeon seems to keep getting lost in the mail.
Both are shipping to the same address. However, it wasn't set up quite right—Puerto Rico addresses should have the state code "PR" and the country "United States." (We've fixed our system so that people can't make that mistake anymore.)
I've corrected your address, and now our postal verification software is happier—it added a ZIP+4, so odds of successful delivery should increase.
-Vic.
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Thanks alot Vic, you guys rock!
I kinda noticed a few people saying they haven't received isue #140. Mine hasn't arrived yet, but I usually wait about 8 weeks before asking here. If my address needed correction, should I assume that it might not make it?
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Chief Technical Officer
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...I usually wait about 8 weeks before asking here. If my address needed correction, should I assume that it might not make it?
Well, your address wasn't *wrong*—it just wasn't in the format preferred by the USPS, which means some automated systems won't handle it optimally. So I'd give it the usual amount of time.
-Vic.
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Hi Paizo, it's been more than 9 weeks and my Dungeon #139 has not yet arrived. Could I have a replacement for it?
Thanks!
Thanks a lot Vic!
Really appreciate it!
You guys rocks!