Help! I am missing issue 134. This is the third missing issue in a 12 month subscription. Plus, I just got the renewal letter, which includes the line, "Two weeks ago you recieved your last issue..." except, I didn't recieve it. Ever.
Help! You guys are now batting .750 on shipping to me. In the continental United States. I love the magazine, but is it worth this headache?
Chief Technical Officer
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Help! I am missing issue 134. This is the third missing issue in a 12 month subscription. Plus, I just got the renewal letter, which includes the line, "Two weeks ago you recieved your last issue..." except, I didn't recieve it. Ever.
Help! You guys are now batting .750 on shipping to me. In the continental United States. I love the magazine, but is it worth this headache?
We'll reship it.
We are shipping them—they're getting lost between our printer and your mailbox.
If you choose to renew, perhaps you could try a different address for delivery—work, a friend...
-Vic.
.
We'll reship it.
We are shipping them—they're getting lost between our printer and your mailbox.
If you choose to renew, perhaps you could try a different address for delivery—work, a friend...
-Vic.
.
Thanks for the reship. I just don't understand how three out of twelve issues could disappear and how the rest take at least 15 business days to arrive in the continental US. Is there anything you could do to raise the quality of shipping? I'd be interested in paying more issue if I could guarantee that they'd arrive in a timely fashion each month.
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Chief Technical Officer
|
Thanks for the reship. I just don't understand how three out of twelve issues could disappear and how the rest take at least 15 business days to arrive in the continental US. Is there anything you could do to raise the quality of shipping? I'd be interested in paying more issue if I could guarantee that they'd arrive in a timely fashion each month.
Our magazines are sent periodicals-class, which is not fast. Two weeks is the "target" time, but there is no guaranteed delivery time. That doesn't excuse their never arriving—but the sad fact is that the longer things are in the postal system, the more opportunities there are for them to be lost.
We're going to explore premium shipping options in the near future.
-Vic.
.