Liz Courts Community Manager |
Joana |
What's Pathfinder Advantage???
The 15% discount you get on everything with your AP subscription. It's even bolded!
Sara Marie Customer Service Manager |
Enlight_Bystand |
Does this apply to 3pp publishers or to Paizo products only?
3rd party physical products are included (the sales description excludes electronic products from other companies, therefore...)
Christopher Rowe Contributor |
Jeff Alvarez Chief Operating Officer, Web Store Manager |
still waiting for the 2015 great golem sale...
We can't say for sure that there will be a sale each year like the one you're referring to Messy. In hindsight, while we offer OUTRAGEOUS deals in them, they tend to create a ton of CS issues, destroy the warehouse, and create massive delays with shipping out orders (especially when there's a sub run combined with it). So while they generate a lot of sales, they also generate a ton of trouble and we're just not sure the one is worth the other.
Sara Marie Customer Service Manager |
1 person marked this as a favorite. |
I placed an order earlier today, before this went up, I guess; is there any way retroactively to get in on the discount?
I've had to noodle around a bit with your order to get this to work, but ultimately you've now got 10% off of the qualifying items on that order. Let customer service know via email if you have any questions.
Sara Marie Customer Service Manager |
Thanks, Sara Marie! They're all Paizo PDFs.
I haven't yet completed the order. Everything's still in my shopping cart.
Appears to not be stacking correctly. I'm saving this order for the tech team to look at tomorrow so if you could not remove anything from the cart that would be extremely helpful.
Sara Marie Customer Service Manager |
The issue we had with the Pathfinder Advantage and the 10% summer code stacking has been resolved and should now work correctly. I'm going backwards to find the ones that were submitted and didn't have the discount stack, but I would recommend that if you have an order where this is the case, let us know via a new thread in customer service for your specific order or via email so that we do not miss getting the order total corrected.
thanks
sara
Diminuendo |
I'm only getting 17%
I am buying a Combat Pad and Cheliax, Empire of Devils as a PDF if niether are appropriate for the cumulative 25%
Liz Courts Community Manager |
I'm only getting 17%
I am buying a Combat Pad and Cheliax, Empire of Devils as a PDF if niether are appropriate for the cumulative 25%
The Combat Pad is a preorder and does not qualify for the sales discount.
David knott 242 |
I just want to confirm that I did things correctly. I entered the summer 15 code and saw all of the prices reduced. When I placed my order, I got the PDFs in the order immediately and the physical products were placed in my sidecart to ship with my next subscription delivery (presumably the September one).
Since I do not get charged for the physical products until they ship, can you confirm that I will still get this discount? If so, everything is good. If not, I would like to whatever is necessary to ensure that it ships in time to get this discount.
Sara Marie Customer Service Manager |
David knott 242 |
I found the order listed in "My Account" (I guess I don't buy enough physical product from you to think to look there -- for PDFs, the e-mails say it all.). Anyway, the prices all seem to have the proper discounts applied. I will definitely get back to you if anything changes later on.
Katina Davis Customer Service Representative |
Code is not working for me. I was moving around things in my cart and discounts stop applying. Could you help me, please?
Hi there fbnaulin,
It looks like my coworker Sharaya saw your email this morning and was able to fix your order. Take a look at her email and then try to check out again. Let us know if you have any further troubles and we'll be glad to help.
Thanks!
Katina
Sharaya Customer Service Representative |
I noticed the discount did not apply to non-mint products that I ordered. Is this correct?
That is not correct. I'm sorry to see that didn't work. I have fixed the order.
Correcting myself as I failed my perception and knowledge: promotion checks on this one. The Pathfinder Advantage discount does not apply to the non-mint items. Only the summer15 promo code would apply to the non-mint items. That was being calculated correctly.