singingzombies |
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Hi, is there any alternative way of reaching out to Customer Service? I emailed customer.service@paizo.com and got the automated response that a support ticket was created and the team will reply shortly. There wasn't any promised ETA.
It's been over a week and I replied to the email several days later to add a comment just hoping for a status update or a general ETA but still nothing. This seems really frustrating as there seems to be no path forward if Customer Service just doesn't reply or acknowledge the ticket via email.
There is no Customer Service forum anymore. There is no phone number anymore. I've had the Paizo Advantage subscriptions for over 4 years now and this is the first time I've felt punished for being a loyal customer. I had the same issue as others where the Pathfinder Society Scenario orders weren't being generated since September 2023 and even just reply for an ETA update on my ticket would have been enough.
Paizo's Customer Service was always top-notch in the past and the thought of having to go through this process in the future for any issues is... intimidating.