dtreth's page

Twitchontv wrote:

Also, FWIW the download page started running really smoothly just a second ago. At least on my end. Kudos to the IT team at paizo for keeping the servers from bursting into flames over the last few days.

<3

I gotta give it up to the response team, too, because their task was impossible and they managed to almost do it anyway. I have two files now! (admittedly one of them is the GM screen, but still!)

dtreth wrote:

For most people a "timely fashion" for a digital piece of work is "however fast my connection can download it". The problem is NOT with their ability to get the file to me, it's in applying their DRM. A lot of people, ESPECIALLY Humble devotees, hate DRM no matter what. And in this case, it's SOLELY for Pathfinder Society use that it even matters (to us; however much you believe in copyright laws it's Paizo's deal not ours).
Just because there's no easy immediate solution (but by the way, there have been at least three suggestions that would work, but not in a way Paizo would like) doesn't mean there isn't a reason to be legitimately upset.

It also matters because of other reasons, not just for PFS. The watermarking is done by MANY other sites. DriveThruRPG does it with most PDFs, etc.

As for the 'at least three suggestions that would work, but not in a way Paizo would like' why should they waste time on those temporary fixes when they can be working on a fix to the actual problem?

I made no judgement either way, but I can TOTALLY understand someone who clicked through from Humble (WHICH, by the way, originally incorrectly described this as DRM-free) would chafe at that. I normally do too, but in this case I understand the margins and Paizo isn't Microsoft. Saying other people do it too is just an excuse, nothing more, nothing less. The old adage about jumping off a bridge comes to mind.

As for your other comment, BECAUSE PEOPLE ARE ANGRY AND COMPANIES SHOULD DO WHATEVER THEY CAN TO QUELL CUSTOMER OUTRAGE! I shouted it because this point has been repeated ad nauseum, but a lot of you still aren't getting it. Maybe you'll read it if it's all-caps.

Lithin wrote:

Hiya,

Is it possible to bulk download documents? Buying the big humble bundle you have to download a ton of different files instead of just 1 zipped.

Paizo files are marked with your own personal watermark. all files need to be individually watermarked, its for that reason that you'll have to download so many sepperate files.

No, that's just not true. Because Paizo never anticipated something so braindead obvious as someone wanting to download all of the things they purchased at the same time, they never thought to code the thing to work for that scenario.

Devolis wrote:

Some folks seem to think it's helping to post here telling us how much THEY don't care and that we too need to be chill about not getting what we payed for, often while making fun of us. It's not helping and they're wrong.

I think that's a fair point. Telling people how they should feel is almost always a bad idea.

Devolis wrote:

The bottom line is that not satisfying your customers is bad business, no matter the reason, and not providing goods and services they've payed for in a timely fashion is not OK.

Here's where I take issue with your post: What's a timely fashion? Their system can't handle the load and they're taking steps to fix the problem with more hardware. Without trying to minimize the genuine disappointment you are feeling, how would you handle this situation in Paizo's shoes? Would you want Paizo to stop offering the Bundle, refund your money, and pack their things up?

Given the reality of the situation, what outcome do you want?

For most people a "timely fashion" for a digital piece of work is "however fast my connection can download it". The problem is NOT with their ability to get the file to me, it's in applying their DRM. A lot of people, ESPECIALLY Humble devotees, hate DRM no matter what. And in this case, it's SOLELY for Pathfinder Society use that it even matters (to us; however much you believe in copyright laws it's Paizo's deal not ours).

dtreth wrote:

Skeld wrote:

Bando wrote:

Not exactly the right space for this but, out of curiosity, what are the "single file", "one file per chapter", "'lite-single file", and "lite one file per chapter" choices all about?

Keep up the awesome work!

to quote a post I saw on the Paizo Facebook page today by Jason Chapa,

"Top goblins...TOP...goblins"

Single file is the entire book in one PDF.

One File Per Chapter is a separate, smaller PDF for each chapter of the book.

The "lite" versions have some of the background graphics muted so that they'll render better/quicker on devices like phones and older tablets.

Different options for different needs and uses.

-Skeld

I wish people would stop flogging the "charity" angle. It's a tax write-off, nothing more and nothing less.

Since i didn't say anything about charities, I'll assume you meant to respond to someone else. :D

-Skeld

YUP! Sorry, still having problems with which reply button is which, I will perservere and figure out these forums yet!